Caley Gabriel
Tolleson
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Care Provider
Arizona Autism United
Phoenix
03.2025 - Current
- Provided individualized support to children with autism during sessions.
- Assisted in implementing behavior intervention strategies as directed by supervisors.
- Collaborated with team members to ensure consistent care and communication.
- Helping individuals accomplish goals to improve independence.
Childcare Attendant
Mountainside Fitness
Scottsdale
10.2024 - Current
- Supervised children during activities and ensured safety protocols were followed.
- Communicated effectively with parents about children's progress and daily activities.
- Organized and maintained a clean, safe, and engaging environment for children.
- Collaborated with team members to plan age-appropriate games and crafts.
- Monitored children's behavior and addressed any conflicts or concerns promptly.
- Cared for infants by changing diapers, feeding, and providing comfort as needed.
- Communicated with parents about their child's progress and behavior.
- Observed each child's individual needs while maintaining an overall group setting.
Customer Service Representative
24-7 Intouch
Mesa
03.2020 - 04.2022
- Assisted customers with inquiries via phone and email.
- Resolved customer complaints effectively and efficiently.
- Maintained accurate records of customer interactions and transactions.
- Followed company procedures for handling returns and exchanges.
- Provided product information to help customers make decisions.
- Trained new staff on customer service protocols and tools.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Care Provider
Arion Care Soultions
Phoenix
03.2018 - 02.2020
- Supported children with autism through daily living activities and social skills development.
- Implemented individualized care plans under guidance of licensed professionals.
- Engaged children in therapeutic play to enhance communication and interaction skills.
Special Needs Bus Aide
Deer Valley Unified School District
Phoenix
02.2014 - 05.2016
- Assisted students with disabilities during transportation to and from school.
- Monitored student behavior to ensure safety and compliance on the bus.
- Communicated effectively with students, parents, and school staff daily.
- Provided first aid support as needed during transportation incidents.
- Supported students in managing personal belongings and seating arrangements.
- Reported any behavioral issues or incidents to appropriate school personnel promptly.
- Collaborated with bus drivers to maintain efficient loading and unloading procedures.
- Engaged students in positive interactions to promote a welcoming environment on the bus.
- Seated students and secured seatbelts, harnesses or other protective devices.
- Monitored students during route to maintain bus safety.
- Inspected bus interior and removed trash or debris to prepare for next route.
- Loaded and unloaded individuals in wheelchairs using motorized lift and securing wheelchair in place.
Education
Boulder Creek High School
Phoenix, AZ Skills
- Behavior intervention
- Individualized support
- Therapeutic play
- Safety protocols
- Care plan implementation
- Child development
- Team collaboration
- Conflict resolution
- Customer communication
- Problem solving
- Attention to detail
- Stress management
- Active listening
- Time management
- Respite care
- Housekeeping tasks
- Emotional support
- Housekeeping
- Companionship skills
- Transportation assistance
- Rehabilitation support
- Appointment coordination
- First aid administration
- Stress reduction techniques
- Personal hygiene support
- Feeding support
- Mobility assistance
- Social interaction
- Direct patient care
- Compassionate care
- Behavior redirection
- Verbal and written communication skills
Certification
- CPR
- First Aid
- Article 9
- Prevention and Support
- Fingerprint clearance card
Timeline
Care Provider
Arizona Autism United
03.2025 - Current
Childcare Attendant
Mountainside Fitness
10.2024 - Current
Customer Service Representative
24-7 Intouch
03.2020 - 04.2022
Care Provider
Arion Care Soultions
03.2018 - 02.2020
Special Needs Bus Aide
Deer Valley Unified School District
02.2014 - 05.2016
Boulder Creek High School