Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Calista Marsh

Phoenix

Summary

Results-driven server and bartender known for exceptional customer service and menu knowledge. Experienced in maintaining cleanliness and organization while enhancing guest experiences through proactive engagement and problem-solving.

Overview

4
4
years of professional experience

Work History

Server/Bartender

Pizzicata
Cave Creek
08.2024 - Current
  • Delivered exceptional customer service in high-pressure dining environment.
  • Preserved cleanliness of dining area and cultivated an inviting environment.
  • Connected with customers to improve dining experience and enhance satisfaction.
  • Processed customer orders promptly and accurately
  • Utilized POS terminals to process orders, divide bills, and compute totals.
  • Engaged with customers, responded to questions, and suggested specials to boost profits.

FOH Team Member

The Grotto Cafe
Cave Creek
09.2022 - 08.2024
  • Assisted in maintaining cleanliness and organization of the front of house area.
  • Addressed guest inquiries while effectively resolving issues with professionalism
  • Enhanced team performance during busy shifts by providing necessary support for efficient workflow.
  • Cultivated guest engagement to ensure a warm and inviting environment within establishment.
  • Assisted in taking orders and ensured accurate delivery of food items to customers.
  • Coordinated onboarding process for new team members regarding front-of-house procedures
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.

Barista

Dutch Bros
Scottsdale
10.2021 - 09.2022
  • Upheld high standards of cleanliness and organization for workstations and equipment.
  • Executed exceptional customer service by effectively taking and handling orders.
  • Processed cash transactions with precision, guaranteeing secure payment handling.
  • Crafted and served coffee, espresso drinks, blended coffees, and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Established and upheld connections with frequent customers, discerning preferences and anticipating needs.

Education

High School Diploma -

Boulder Creek High School
Anthem, AZ
05-2023

Skills

  • Order processing
  • POS system operation
  • Menu knowledge
  • Cash handling
  • Food safety compliance
  • Customer engagement
  • Time management
  • Effective communication

Languages

English
Native/ Bilingual

Timeline

Server/Bartender

Pizzicata
08.2024 - Current

FOH Team Member

The Grotto Cafe
09.2022 - 08.2024

Barista

Dutch Bros
10.2021 - 09.2022

High School Diploma -

Boulder Creek High School

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Calista Marsh