CAMERINA DIAZ
Tucson
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Sherwin-Williams Paints
10.2022 - 11.2024
- Adhered to daily routes and conducted pre/post vehicle inspections.
- Loaded and unloaded inventory, ensuring secure orders and timely deliveries.
- Maintained accurate delivery reports/documents for residential, commercial, and store-to-store deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Collector
Citibank
07.2020 - 02.2021
- Adhere to daily routes
- Pre/post vehicle inspection
- Loading/unloading inventory
- Maintain reports/documents related to deliveries
- Load and secure orders
- Residential, commercial and store to store deliveries
- Processed payments over phone
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures
- Reviewed accounts to determine payment plan compliance
- Investigated and solved problems with payments, account updates and other concerns
- Placed outbound collections calls daily to approximately 200+ account holders
Escalation Collector
CitiMortgage
10.2011 - 01.2016
- Investigated and solved routine, complex and long-standing customer issues each day
- Maintained strong call control and quickly worked through scripts to address problems
- Managed high-volume of inbound customer/Peer calls
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals
- Created repayment plans based on account holders' financial status and repayment abilities
- Met demands of busy collections group by performing high volume of daily calls
- Reviewed accounts to determine payment plan compliance
- Followed fair debt practices and regulatory guidelines when managing collections process
- Investigated and solved problems with payments, account updates and other concerns
- Provided cross training to 20+ staff members on repayment plan set ups for defaulted loans based on specific investor requirements
Customer Service Representative
CitiMortgage
05.2009 - 10.2011
- Answered inbound customer calls and responded to inquiries
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Responded to customer questions about products and services
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer
- Documented customer information and activity in customer database
- Offered CitiBank credit applications upon ending calls converting 10% customers into card-holders
Education
Some College (No Degree) - General Studies
Pima Community College
Tucson, AZHigh School Diploma - Studies
Desert View High School
Tucson, Arizona01.2008
Skills
- Proficient in customer account
- Energetic and organized
- Dedicated to process improvement
- Strong verbal communication
- Devoted to data integrity
- Microsoft Office
- Excel
- PowerPoint Proficiency
- Resolution-oriented
- Flexible scheduling
- Cashier experience
- Telecommunications skills
- Billing and collections best practices
- Repayment negotiations
- Collections regulatory guidelines
- Account management
- Forklift certified
- ADOT medically certified driver
- Stake bed and box truck handling
- Commercial driving
- Delivery logging
- Package scanning
- Box truck
- Pre-trip and Post-trip inspections
- Dispatch communication
- Teamwork and collaboration
- Quality assurance
- Forklift operation
- Client relationship management
Languages
Spanish
Full Professional
Timeline
Delivery Driver
Sherwin-Williams Paints
10.2022 - 11.2024
Collector
Citibank
07.2020 - 02.2021
Escalation Collector
CitiMortgage
10.2011 - 01.2016
Customer Service Representative
CitiMortgage
05.2009 - 10.2011
High School Diploma - Studies
Desert View High School
Some College (No Degree) - General Studies
Pima Community College
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