Summary
Overview
Work History
Education
Skills
Timeline
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Cameron L. Glass

San Tan Valley

Summary

IT professional who is dedicated to optimizing the operational processes of a company’s system. Analytical, problem-solving, and efficient when providing support in engineering/technical operations. Dedicated to maximizing the development and maintenance of operational standards and procedures. A visionary who remains focused and goal-oriented when working. Strives for leadership within a team and appreciates high-level responsibility.

Overview

8
8
years of professional experience

Work History

Network Field Technician

Hye Tech
01.2023 - Current
  • As a Field Engineer specializing in networking, I manage day-to-day IT operations ranging from jack activations and equipment installations to device configuration and troubleshooting. I have successfully led full building network refresh projects, overseeing the deployment of switches, access points, and supporting infrastructure, while also designing and implementing fiber paths to ensure reliable, high-speed connectivity. My role requires a balance of hands-on technical expertise and project leadership, ensuring that networking solutions are delivered efficiently, securely, and with minimal disruption to business operations.

Operations Engineer

Hye Tech
07.2019 - 01.2023
  • Responsible for monitoring and optimizing the operational processes and systems for 50+ companies, including Arizona State University, that employ Hye Tech for technology matters. Increase productivity and reduce the company’s use of excess time, energy, and materials. Use advanced technical skills to perform any necessary equipment repairs remotely. This includes networking-related tasks related to provider circuits, routers, switches, and end-point connections. Responsible for updating, upgrading, and RMA-ing equipment as needed. Provisioning phones, configuring call centers, and migrating to newer phone systems. Document operational procedures accurately for Hye Tech clients. Train staff on documented procedures and provide technical support for all new hires. Volunteer to participate in company projects for clients after hours involving remote support for access points, installations, switch and router installs, VRF routing standardization and more.

Onsite IT Support Technician

Phreedom IT
05.2018 - 06.2019
  • Onsite installation and configuration of all IT hardware and perform on-site preventive maintenance, according to established company guidelines and standard operating procedures. Assisted with installing and maintaining workstations, POS systems, working with printers, setting up phones, installing AV systems, and maintaining other various systems. Placed as a single point of contact for technology-related problem resolution at Odyssey Aquarium and Butterfly Wonderland. Only IT Technician on-site to assist senior company technicians with technology-related problems. Maintained a 98% customer satisfaction rating on 24-hour turn-around time on service requests.

Client Triage Support Technician - Intern

Phreedom IT
05.2017 - 05.2018
  • Provide excellent written, oral, and interpersonal communication skills while providing end-user service request resolution for Office365 deployed services. Troubleshoot technical issues reported via phone and helpdesk email system. Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards. Handle data network, server management, and testing network connectivity. Determines high-priority calls as deemed necessary and ensures high-priority attention. Earned multiple monthly performance awards for customer excellence and speed of delivery of service recognition.

Education

Bachelor of Science Engineering - Information Technology

Arizona State University
05.2018

Skills

  • Critical Thinking
  • Complex Problem Solving
  • Monitoring Systems - Nagios, Logic Monitor
  • Networking - Switch, Routers, Wireless (Cisco, Arista, Meraki, Ciena F5, Palo Alto)
  • Hardware - Desktops, Laptops, Tablets, Printers, Dell PCs, Mac, Phones
  • Operating Systems - Unix, Linux, Windows, Mac OS, Mobile
  • Knowledge of - DHCP, DNS, LAN/WAN, TCP/IP, BGP, OSPF, MPLS

Timeline

Network Field Technician

Hye Tech
01.2023 - Current

Operations Engineer

Hye Tech
07.2019 - 01.2023

Onsite IT Support Technician

Phreedom IT
05.2018 - 06.2019

Client Triage Support Technician - Intern

Phreedom IT
05.2017 - 05.2018

Bachelor of Science Engineering - Information Technology

Arizona State University

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Cameron L. Glass