Accomplished General Sales Manager delivering impactful sales strategies and effective team leadership. Expertise in customer relationship management and inventory optimization, committed to driving profitability and elevating customer satisfaction.
Overview
26
26
years of professional experience
Work History
GENERAL MANAGER
EARNHARDT HYUNDAI NORTH SCOTTSDALE
SCOTTSDALE
01.2026 - Current
Oversaw daily operations and sales strategies for automotive retail environment.
Managed and trained sales team to improve customer engagement and service quality, resulting in higher customer satisfaction.
Developed promotional campaigns that attracted new customers and increased showroom traffic, contributing to revenue growth.
Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
Followed up with existing customers to generate new prospective buyers through referrals.
Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
Monitored customer satisfaction levels and implemented corrective actions to address issues, ensuring positive customer experiences.
Maintained department profitability while controlling expenses and promoting customer satisfaction.
Implemented training programs for staff to improve product knowledge and sales techniques.
Facilitated regular meetings to communicate goals, policies, and performance expectations clearly.
Analyzed market trends to adjust inventory and meet customer demands effectively.
Ensured compliance with applicable laws and regulations related to sales activities.
Coordinated with other departments to ensure timely delivery of products or services to customers.
Oversaw daily operations and ensured compliance with company policies.
Managed staff performance and conducted regular training sessions.
Analyzed financial reports to optimize budget allocation strategies.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
GENERAL SALES MANAGER
EARNHARDT TOYOTA
MESA
06.2016 - 01.2026
Managed and trained sales team to enhance customer engagement and service quality.
Collaborated with finance department on pricing strategies and customer financing options.
Implemented training programs for staff to improve product knowledge and sales techniques.
Facilitated regular meetings to communicate goals, policies, and performance expectations clearly.
Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
SALES MANAGER
EARNHARDT TOYOTA
MESA
10.2012 - 06.2016
FINANCE MANAGER
EARNHARDT TOYOTA
Mesa
02.2009 - 10.2012
FINANCE MANAGER
EARNHARD DODGE
Gilbert
10.2005 - 02.2009
ASSISTANT SALES MANAGER
EARNHARDT DODGE
Gilbert
05.2004 - 10.2005
SALES ASSOCIATE
EARNHARDT DODGE
Gilbert
06.2000 - 05.2004
Education
High School Diploma -
CORONA DEL SOL HIGH SCHOOL
TEMPE, AZ
05-1999
Skills
Marketing campaigns and market analysis
Team guidance and staff development
Stock management and budgeting strategies
Effective decision making
Customer relations and retention
Facility management
Accomplishments
Toyota Board of Governors Award- Toyota's prestigious award for top 60 Toyota dealers in the nation