Camille Long
Flagstaff
Summary
Dynamic professional with a proven track record at Home Depot, adept in leveraging AutoCAD skills and a customer engagement expert. Excelled in supervising teams, enhancing operational efficiency, and providing exceptional customer service. Skilled in 3D modeling and administrative support, consistently achieving positive outcomes in fast-paced environments. Dedicated Freight Handler skilled at following directions and taking initiative with extensive knowledge of shipping and handling. Successful at remaining safety-oriented for numerous hours and performing detailed inspections.
Overview
17
17
years of professional experience
Work History
Freight Team Associate
Home Depot
Flagstaff
04.2021 - Current
- Supervised employees engaged in stocking merchandise, making sure product was properly labeled and displayed correctly.
- Adhered to safety protocols at all times when handling heavy equipment or stocking merchandise on shelves.
- Performed routine maintenance checks on all equipment used for receiving and stocking merchandise.
- Driving machinery, such as forklift, reach, and ballymore.
- Help to onboard associates, as well as teaching them the procedures and polices of their job titles
Keno Writer/Runner
Talkingstick Resort/Casino
Scottsdale
04.2017 - 10.2019
- Maximize the efficiency and game availability throughout the casino
- Covers an assigned area collecting game cards and delivers payments; writes tickets and keeps records
- Processed payments for customers' winning tickets.
- Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.
- Inspected keno machines for any technical issues or malfunctions.
- Answered patron questions regarding game rules or casino policies.
Fine Jewelry/ Shoes Associate
JCPenney- Superstition Mall
Mesa
11.2017 - 05.2018
- Provide customer service to customers who are looking at jewelry, keeping the glass clean, and work area clean
- Helping customers find shoe sized and styles
- Keeping shoes organized, off the floor, and the right shoes in the right boxes
Cashier/Shift Supervisor
CVS/Pharmacy
Mesa
04.2016 - 09.2017
- Assisted the management team in the day-to-day overall successful operation of the store
- By providing excellent customer service, composing a work schedule/list for the cashiers and other teammates during their shifts
- Helping merchandise the store, with new or up to date items on the shelves, and being responsible for any management problems when the manager is not available
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Sales Associate/ Cashier
Target
Mesa
11.2014 - 02.2015
- Provided excellent customer service, replenished merchandise, facing merchandise through out the day to maintain a clean, and well-organized store for the guest
- Accurately helped guest checkout at the cash register
Keno Runner/Writer
Fort McDowell Casino
Fort McDowell
05.2014 - 08.2014
- Provided customer service, ran the Keno games through out the shift
- Also wrote tickets for the customers
- Verified lottery drawings before announcing results to customers.
- Answered patron questions regarding game rules or casino policies.
Apparel Sales Associate
Wal-Mart
Mesa
05.2014 - 06.2014
- Provided excellent customer service on the sales floor in the apparel departments, Men’s, Women’s, Intimates, Boys
- I worked with other fellow coworkers as a team to fold, organize and return any merchandise from the fitting room to the appropriate locations
- Also, restocked merchandize when needed
Cashier/ Sales Associate
Michaels
Glendale
09.2013 - 01.2014
- Provided excellent customer service for customers at the register
- Helped to ring up customers’ items fast and with accuracy
- Provided information on products, showed the location of the items that were sought after, and also answered any other questions customers had while shopping in Michaels
Mechanical/Plumbing - CAD Drafter/Designer
Walsh Engineers
Tempe
06.2013 - 09.2013
- Worked with floor plans for commercial buildings
- Helped design the mechanical and plumbing systems for our clients, using AutoCAD
- Also worked with Adobe Reader and Outlook
- As part of my job script I printed plans, sent emails and sat in on meeting with companies we were partnered with, for their mechanical and plumbing systems/ products
Inbound Customer Financial Services
iQor
Tempe
03.2012 - 07.2012
- Provided gracious customer services to Verizon Wireless customers, pertaining to the cell phone services
- Processed payments, set up financial arrangements, and transferred customers to the right department for further help
Space/CSR
Business Integration Group
Tempe
01.2011 - 10.2011
- Worked with floor plans, poly-lined and associated them with the appropriate information
- Updated floor plans and moved employees for clients
- Received inbound calls from clients about issues that needed to be addressed for that specific company
Sales Associate / Cashier
JC Penny Outlet Store
Tempe
09.2009 - 02.2011
- Provide excellent customer service and ensure the store merchandise is properly arranged and stocked
Cashier
Safeway
Phoenix
02.2008 - 07.2008
- Provided excellent customer service and handled money
- Processed sales transactions to prevent long customer wait times.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
Bachelor of Construction Management -
ITT Technical Institute
Tempe, AZ12.2012
Associate of Applied Science Degree - Computer Drafting and Design
ITT Technical Institute
Tempe, AZ03.2010
Course of Study - Computer Aided Drafting
Glendale Community College
Glendale, AZ01.2008
High school or equivalent -
Coconino High School
Flagstaff, AZ06.2006
Skills
- MS Office
- MS Excel
- MS Outlook
- Type 45 WPM
- Customer Engagement
- Customer Support Specialist
- Administrative Support
- Elevations, Floor & Roof Plans
- 3D Modeling in Auto CAD
- Auxiliary Views
- Dimensioning
- File Management
- Graphic Communications & Design
- Sketching/Visualization
- 3D Studio Max
- Illustrator
- Powerpoint
- Revit
- Adobe Photoshop
- Autodesk Auto CAD
- Autodesk Architecture
- Autodesk Inventor
- Autodesk Civil
Timeline
Freight Team Associate
Home Depot
04.2021 - Current
Fine Jewelry/ Shoes Associate
JCPenney- Superstition Mall
11.2017 - 05.2018
Keno Writer/Runner
Talkingstick Resort/Casino
04.2017 - 10.2019
Cashier/Shift Supervisor
CVS/Pharmacy
04.2016 - 09.2017
Sales Associate/ Cashier
Target
11.2014 - 02.2015
Keno Runner/Writer
Fort McDowell Casino
05.2014 - 08.2014
Apparel Sales Associate
Wal-Mart
05.2014 - 06.2014
Cashier/ Sales Associate
Michaels
09.2013 - 01.2014
Mechanical/Plumbing - CAD Drafter/Designer
Walsh Engineers
06.2013 - 09.2013
Inbound Customer Financial Services
iQor
03.2012 - 07.2012
Space/CSR
Business Integration Group
01.2011 - 10.2011
Sales Associate / Cashier
JC Penny Outlet Store
09.2009 - 02.2011
Cashier
Safeway
02.2008 - 07.2008
Bachelor of Construction Management -
ITT Technical Institute
Associate of Applied Science Degree - Computer Drafting and Design
ITT Technical Institute
Course of Study - Computer Aided Drafting
Glendale Community College
High school or equivalent -
Coconino High School
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