Candace Black
Glendale
Summary
Dynamic leader with a strong background in supervision and team management. Skilled in enforcing policies and ensuring accountability while promoting a collaborative workplace. Demonstrated success in training staff, conflict resolution, and meeting organizational objectives through strategic communication. Focused on enhancing operational efficiency and professional development.
Overview
7
7
years of professional experience
Work History
Manager (Footwear Specialty)
Dick's Sporting Goods
Scottsdale
11.2025 - Current
- Analyzed performance data to identify areas for improvement and growth.
- Implemented training programs to enhance team skills and knowledge base.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Co Store Manager
Shoe Palace
Scottsdale
04.2025 - 11.2025
- Developed targeted recruitment strategies to meet staffing needs for assigned requisitions, ensuring optimal store operations.
- Managed staff schedules and delegated tasks effectively.
- Trained new employees on customer service standards and product knowledge, enhancing team performance and customer satisfaction.
- Developed relationships with customers by providing excellent customer service.
- Implemented visual merchandising strategies to enhance product displays.
- Performed daily opening and closing procedures according to company guidelines.
Assistant Manager
Crocs
Ontario
10.2024 - 12.2024
- Managed customer service initiatives to improve shopper satisfaction and strengthen brand loyalty.
- Assisted in managing daily store operations and team performance.
- Supported daily operations and supervised staff to maintain efficient workflow.
- Coordinated staff schedules and maintained optimal staffing levels.
- Trained new employees on product knowledge and customer service standards.
Store Manager
Footlocker Retail
San Bernardino
11.2021 - 09.2024
- Supervised daily operations to ensure adherence to company policies and enhance overall store performance.
- Trained and developed staff to enhance customer service skills and product knowledge.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed weekly work schedules to optimize floor coverage and align with fiscal guidelines.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Hired and trained top talent to strengthen workflow productivity and improve team effectiveness.
Assistant Manager
Champs
Rancho Cucamonga
02.2019 - 10.2021
Education
Associate of Arts - Criminal Justice
Glendale Community College
Glendale, CA12-2026
Skills
- Daily operations oversight
- Staff scheduling
- Customer service
- Employee training
- Employee development
- Staff training
- Talent acquisition
- Team building
- Conflict resolution
- Business performance management
Timeline
Manager (Footwear Specialty)
Dick's Sporting Goods
11.2025 - Current
Co Store Manager
Shoe Palace
04.2025 - 11.2025
Assistant Manager
Crocs
10.2024 - 12.2024
Store Manager
Footlocker Retail
11.2021 - 09.2024
Assistant Manager
Champs
02.2019 - 10.2021
Associate of Arts - Criminal Justice
Glendale Community College