Candace Boyle
Chandler
Summary
Skilled Sr. Property Manager professional with proven expertise in budgeting and tenant relations. Enhanced customer satisfaction through effective conflict resolution and maintained compliance with HUD and state laws. Successfully managed multiple properties, optimizing resources and ensuring high-quality living environments while fostering positive landlord-tenant relationships.
Overview
15
15
years of professional experience
Work History
Sr. Property Manager
HallKeen Management
Harwich, MA
01.2022 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
Property Manager
New Haven Housing Authority/ 360 Management Group
New Haven, CT
11.2009 - 04.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Optimized budget allocation, conducting thorough cost-benefit analyses for housing projects.
- Reduced incidents of late rent payments, implementing reminder system via email and SMS.
- Enhanced safety of housing communities, organizing regular inspections and maintenance activities.
- Coordinated with legal consultants to ensure compliance with housing regulations and laws, minimizing legal risks.
- Developed and maintained relationships with community organizations and agencies.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained accurate records of programs and services.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Coordinated with local government to provide resources to clients.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Implemented and developed programs to address poverty and inequality.
Education
Housing Certifications - Housing Certifications
Nan McKay
All Locations01-2009
Paralegal Certificate - Paralegal Studies
Branford Hall of Business
Branford, CT06-2011
High School Diploma -
Branford High School
Branford, CT01-1988
Skills
- Property inspections
- Maintenance coordination
- Tenant relations
- Customer service
- Staff supervision
- Lease management
- Rent collection
- Eviction process
- Property management experience
- Real estate laws
- Property management expertise
- Budgeting and financial analysis
- Regulatory compliance
- Fair housing regulations
Timeline
Sr. Property Manager
HallKeen Management
01.2022 - 10.2024
Property Manager
New Haven Housing Authority/ 360 Management Group
11.2009 - 04.2021
Housing Certifications - Housing Certifications
Nan McKay
Paralegal Certificate - Paralegal Studies
Branford Hall of Business
High School Diploma -
Branford High School
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