Candice Davis
Phoenix
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
16
16
years of professional experience
Work History
Customer Care Specialist
OneMain Financial
Tempe
01.2021 - Current
- Assist customers with frequent questions regarding their One Main accounts.
- Offer website troubleshooting for One Main customers not able to access their accounts online.
- Assist customers with canceling additional insurance products added to their loan.
- Collected payments or made arrangements for One Main customers to get their accounts back to a current status.
- Managed established list of accounts on an automated collections system and or auto dialing system.
- Maintain a standard goal.
- Assist with training new hires on collection systems.
Customer Service Specialist II
Uber Technologies Inc.
Phoenix
01.2015 - 01.2020
- Diamond Support
- Providing white glove concierge Service to premium customers.
- Assisted Customers by resolving account and payment issues via phone and messaging.
- Resolve real-time issues regarding customer orders.
- Experience with JIRA, eCommerce, Salesforce and Zendesk systems.
- Incident Response Team
- Triaged and researched customer safety concerns for possible further investigation.
Warehouse Associate
Randstad
Ontario
01.2010 - 01.2015
- Accessed incorrect orders from shipment to prepare for order resubmission.
- Audited orders to ensure accuracy.
- Interpreted internal VAS codes for product handling, packaging, and special request.
Education
Citrus College
Glendora, CASkills
- Customer Service & Support
- Problem Solving
- Communication
- Payment Methods
- Technical Support
- Billing
- Collaboration
- Chat agent
Timeline
Customer Care Specialist
OneMain Financial
01.2021 - Current
Customer Service Specialist II
Uber Technologies Inc.
01.2015 - 01.2020
Warehouse Associate
Randstad
01.2010 - 01.2015
Citrus College