Carina Acevedo
Mesa,AZ
Summary
Five years of experience working in the banking industry,where I progressively advanced from personal banker to Supervisor, Assistant Manager, and most recently Branch Manager . Throughout my career,I have gained extensive experience in customer service,team leadership,and branch operations .As a bilingual professional fluent in English and Spanish , I effectively served a diverse clientele,fostering strong relationship and driving business growth . My roles have allowed me to develop skills in sales,compliance and employee development, consistently contributing to the success of the branch.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager
First Convenience Bank
01.2020 - 01.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Maintained up-to-date knowledge of product and service changes.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Head Cashier Supervisor
The Home Depot Inc
08.2015 - 12.2019
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Mesa High School
Mesa, AZ05.2015
Skills
- Branch operations management
- Customer relationships
- Excellent communication skills
- Excellent time management skills
- Reporting
- Federal regulations
- Shift scheduling
- Loans
- Loan documentation
- Public speaking
- Interviewing and hiring
- Business development expertise
- Staff recruitment
- Training and development
Certification
Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
First Convenience Bank
01.2020 - 01.2025
Head Cashier Supervisor
The Home Depot Inc
08.2015 - 12.2019
Notary Public
High School Diploma -
Mesa High School
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