Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carina Fernandez

Glendale

Summary

Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

Victoria Secret
Glendale
11.2024 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Managed Store

slim chicken
Glendale
08.2024 - 02.2025
  • Kept detailed records of label usage, expiration dates, and defective items.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Helped with purchases and signed customers up for rewards program.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Facilitated communication between departments to ensure smooth workflow.
  • Completed regular and thorough cleaning of equipment, floors, and furniture.

Education

High School Diploma -

Arizona Collegiate High School
3161 N 33rd Ave
06-2016

Skills

  • Customer service
  • Upselling techniques
  • Sales strategies
  • Inventory management
  • Employee training
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Process improvement
  • Team building
  • Cross-department communication
  • Attention to detail

Timeline

Customer Service Cashier

Victoria Secret
11.2024 - Current

Managed Store

slim chicken
08.2024 - 02.2025

High School Diploma -

Arizona Collegiate High School
Carina Fernandez