Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carissa Andrade

Glendale

Summary

Dynamic professional with extensive USPS experience in parcel delivery and customer communication. Proven track record of enhancing mail delivery efficiency while maintaining safety standards. Recognized for strong analytical skills and commitment to exceptional service, ensuring timely and accurate deliveries.

Overview

18
18
years of professional experience

Work History

Mail Carrier

USPS
11.2018 - Current
  • Cultivated strong customer relationships through prompt and professional service.
  • Maintained mail integrity by strictly following Postal Service policies and procedures.
  • Obtained signatures for package deliveries to ensure proof and prevent discrepancies.
  • Responded swiftly to inquiries regarding delivery, forwarding, and postal services.
  • Utilized portable devices for accurate scanning and record maintenance of deliveries.
  • Enhanced mail delivery efficiency through precise sorting and organization.
  • Uphold confidentiality of sensitive materials in compliance with USPS regulations.
  • Communicated route changes or delays proactively to facilitate alternative planning.
  • Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
  • Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.

Team Leader

Whole Foods Market Inc
04.2016 - 10.2018
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching techniques.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Assistant Manager

Food 4 Less Supermarket
06.2015 - 04.2017
  • Supervised daily operations to achieve performance, quality, and service standards.
  • Maintained clean and organized store environment to enhance customer experience.
  • Developed strong relationships with staff to promote a positive workplace culture.
  • Monitored cash intake and deposit records, improving accuracy and reducing discrepancies.
  • Resolved customer complaints promptly, boosting overall satisfaction levels.
  • Provided hands-on assistance to customers, assessing needs and staying updated on preferences.
  • Conducted regular inventory counts to verify stock levels and forecast future needs.
  • Managed inventory effectively to minimize stockouts while reducing overhead costs.

Store Clerk

Cold Store Creamery
04.2014 - 06.2015
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
  • Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.

Office Administrative Assistant

Private Practice
06.2007 - 04.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Established administrative work procedures to track staff's daily tasks.

Education

Criminal Justice

Ventura College
Ventura, CA
05.2018

Skills

  • Safety awareness
  • Parcel delivery and package handling
  • Weather resilience
  • Analytical skills and manual dexterity
  • Address verification
  • Communication skills
  • Supply chain management

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Mail Carrier

USPS
11.2018 - Current

Team Leader

Whole Foods Market Inc
04.2016 - 10.2018

Assistant Manager

Food 4 Less Supermarket
06.2015 - 04.2017

Store Clerk

Cold Store Creamery
04.2014 - 06.2015

Office Administrative Assistant

Private Practice
06.2007 - 04.2014

Criminal Justice

Ventura College

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Carissa Andrade