CARISSA JONES
Yuma
Summary
Dependable professional with a proven track record in managing client relationships and daily operations, demonstrating exceptional office skills. Expertise in specialized procedures, meticulous record-keeping, and advanced computer proficiency ensures comprehensive support for diverse populations, including children. Possesses a versatile skill set that allows for seamless adaptation to various roles and environments, fostering mentorship and inspiration while embracing opportunities for continuous learning.
Overview
15
15
years of professional experience
Work History
Educational Outreach
Yuma Crossing National Heritage Area
Yuma, AZ
01.2026 - Current
- Provides knowledge to children of the history of Yuma Arizona. Specifically with the alignments of the national heritage group.
- I provide knowledge through a field trip style where we meet the students at specific places in Yuma. Then students will be introduced to the informative history so they can execute the fun activity based on what was learned.
- Assisted to local community engagement by participating in educational outreach programs about sustainable environmental practices.
- Developed strong relationships with local schools by coordinating field trips and educational outreach programs tailored to their curriculum needs.
- Enhanced community relations through participation in local events, presentations, and educational outreach programs.
- Supervisor Anna Reagle 928-373-5194, email: anna.reagle@yumaaz.gov
Substitute Teacher
ESI
Yuma, AZ
01.2024 - Current
- Follow teachers’ lesson plans while also using my own expertise in support strategies to meet individual’s unique needs.
- Adapted instructional materials quickly to meet varying educational needs and classroom dynamics.
- Implemented classroom management strategies that promoted respect and responsibility among students.
- Developed strategies to address individual learning styles, improving overall student engagement.
- Provide documented feedback of behaviors and performances. While still providing the most positive environment for all.
- Maintaining up to date knowledge of all technologies used in the classroom digital whiteboards, document cameras, projectors. Including applications like Microsoft 365 applications, Google Classroom, Excel Google Docs, Synergy, Canvas, and Canva.
- Currently substituting at Dorthy Hall 928-502-8300.
Patient Access Representative
Onvida
Yuma, AZ
01.2024 - 01.2024
- Ensured positive patient experiences through efficient reception, registration, and billing processes.
- Assisted in registering patients in the emergency room by creating or updating profiles with personal information for efficient access by medical staff. Facilitated the entry process for patients by ensuring accurate and timely updates to profile information. Supported nurses and doctors by streamlining patient registration, enhancing service delivery in the emergency room.
- Managed acquisition of billing and insurance data to facilitate optimal patient coverage and record accuracy.
- Resolved patient inquiries and complaints, ensuring high satisfaction levels.
- Supervisor Brenda Mendoza 928-336-7100
Direct Support Worker
UCP
Yuma, AZ
01.2012 - 01.2020
- Provided compassionate care to improve daily living standards and overall patient outlook.
- Tracked and documented client progress, including current patient behaviors and vital signs.
- Coordinated daily activities and provided guidance on achieving personalized respite goals for each individual.
- Facilitated crisis intervention to address medical needs and deescalate behavioral situations.
- Coordinated daily housing arrangements, medication schedules, and personal hygiene routines tailored to meet specific client needs.
- Monitored and maintained hygienic conditions in client care settings to promote health and safety.
- Supervisor Lupita Cuestas 928-259-7700
Education
Bachelors Degree - Business Administration
Franklin University
Columbus, OH12.2023
Associates Degree - Arts
Arizona Western College
Yuma, AZ01.2022
Skills
- Educational outreach
- Family outreach
- Educational presentation
- Community involvement and outreach
- Personable and approachable with great customer service
- Attention to detail
- Computer skills
Timeline
Educational Outreach
Yuma Crossing National Heritage Area
01.2026 - Current
Substitute Teacher
ESI
01.2024 - Current
Patient Access Representative
Onvida
01.2024 - 01.2024
Direct Support Worker
UCP
01.2012 - 01.2020
Bachelors Degree - Business Administration
Franklin University
Associates Degree - Arts
Arizona Western College