Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carissa Siverson

Tucson

Summary

Proven professional with a track record of enhancing office efficiency and customer satisfaction at Soaring Heights Communities. Excelled in organizational skills and problem-solving, as well as data entry and event planning. significantly streamlined front desk operations and Demonstrated expertise in Microsoft office, word, and teams. committed to maintaining professional demeanor, contributing to an increase in client engagement.

Overview

8
8
years of professional experience

Work History

Receptionist

Soaring Heights Communities
03.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Compiled information from files and research to satisfy information requests.
  • Tracked important information in excel spreadsheets and ran reports or generated graphs using data.
  • Organized, maintained and updated information in computer databases.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Assisted with planning office events and meetings for smooth execution.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.

Shift Supervisor

CVS Pharmacy
08.2019 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Barista

Dunkin' Donuts
05.2017 - 02.2019
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
  • Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Maintained regular and consistent attendance and punctuality.

Education

Medical Data Analyst

MedCerts
N/a

High School Diploma -

Brevard County Schools
Titusville, FL
04.2022

Skills

  • Organization skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling appointments
  • Administrative support
  • File management
  • Multi-line telephone operation
  • Clerical support
  • Professional demeanor
  • Calendar management
  • Documentation and reporting
  • Tech-Savvy
  • Information protection
  • Basic accounting
  • Strategic planning
  • Spreadsheet tracking
  • Project management
  • Front desk operations
  • Phone etiquette
  • Attention to detail
  • Problem-solving
  • Punctual and reliable
  • Microsoft office
  • Courteous and professional
  • Records maintenance
  • Event planning
  • Client engagement
  • Direct mail campaigns
  • Sponsorships
  • Market research, forecasting, and analysis

Timeline

Receptionist

Soaring Heights Communities
03.2024 - Current

Shift Supervisor

CVS Pharmacy
08.2019 - 08.2023

Barista

Dunkin' Donuts
05.2017 - 02.2019

Medical Data Analyst

MedCerts

High School Diploma -

Brevard County Schools

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Carissa Siverson