Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carissma Ventura

Yuma

Summary

Passionate social worker dedicated to empowering clients for positive change and connecting them with essential family and community resources for improved health outcomes. Skilled in delivering staff training programs, staying current with industry trends through seminars and conferences. Committed to enhancing processes and services to improve client care, education, and research initiatives. Results-driven leader focused on achieving goals and driving organizational success.

Overview

9
9
years of professional experience

Work History

Support Coordinator

Division Of Developmental Disabilities
04.2025 - Current
  • Partnered with physicians, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Approved authorizations for services in habilitation, therapies, and attendant care.
  • Developing, reviewing, monitoring, and evaluating Person-Centered Plans in accordance with mandated timelines and documenting individual progress and concerns, and completing appropriate referrals to community agencies
  • Researching community for available resources to meet needs identified in ISP to inform members of resource options
  • Facilitating meetings and program visits to assist with members/family choices; completing referrals for assessed/covered services
  • Writing comprehensive progress notes and maintaining case records; preparing a variety of reports and completing special projects as required

Family Connections Consultant

Amazing Grace AZ Families
07.2021 - Current
  • Family needs assessments
  • Communication, Partnered with families and provided resources to build growth that promoted better self-reliance
  • Conducted home visits and kept in contact with families by phone in accordance with agency policies
  • Followed data security regulations to keep client information confidential
  • Utilized task prioritization and data organization skills to effectively manage large caseload
  • Identified appropriate community resources and provided referrals for services
  • Worked with community resources to engage youth in pro-social activities and help families access services
  • Interviewed family members to assess situations, capabilities and problems
  • Conferred with clients to discuss options and goals for various services
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources.

Social Services Case Manager

Arkos Health
08.2024 - 05.2025
  • Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
  • Designed programs to supplement services provided by partner organizations and bridge gaps in care.
  • Provided crisis intervention, guidance, and supportive counseling to clients.
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
  • Established protocol for assessment and referral of clients to appropriate services.
  • Visited homes and agencies to provide support and case management services to clients.
  • Coordinated with social, public, and welfare agencies to obtain and provide client information.

Parent Educator

Arizona’s Children Association
12.2022 - 09.2023


  • Provided education and support to new parents on proper infant care techniques, including bathing, diapering, feeding and burping.
  • Organized and facilitated educational seminars for families on topics such as nutrition, parenting skills and child development stages.
  • Conducted home visits to assess family dynamics, parenting styles and living conditions of children in the program.
  • Developed individualized plans for each family based on their needs and preferences.
  • Counseled parents on discipline strategies that are age-appropriate and effective.
  • Educated families about available early intervention programs for infants at risk of developmental delays or disabilities.
  • Encouraged parental involvement in school activities through workshops designed to inform parents about academic standards and expectations.

Front Office Coordinator

Yuma Dentistry 4 Kids
05.2021 - 12.2021
  • Educated children and their parents on hygiene through oral communication and self-created handouts
  • Performed administrative support tasks, completing duties within required timeframes.cocomenta
  • Provided children one on one stress and anxiety relief practices during exams when the children were feeling scared or nervous
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Greeted incoming patients and verified paperwork to manage smooth intake processes
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Assisted current and prospective patients with navigating telephone and web-based support systems
  • Educated parents on the immediate dental needs of their children
  • Educated patients on treatment procedures and post-procedure home care
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
  • Answered children and parent's questions and concerns with simplicity to allow further understanding

Customer Consultant

FedEx Office
04.2020 - 04.2021
  • Engaged with customers and worked to resolve product and service issues
  • Consulted with customers to discuss concerns and offer detailed information
  • Performed extensive research on all inquiries and concerns to achieve complete client satisfaction
  • Conducted surveys to measure customer satisfaction and identify top issues
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Engaged customers with proactive strategies to understand needs and develop successful solutions
  • Consistently met service team sales targets and call handling quotas consistently
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.

Waitress

Golden Ox Restaurant
04.2017 - 03.2020
  • Maintained accuracy while handling payments, giving change and printing receipts to customers
  • Stocked server areas with supplies before, during and after shifts
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
  • Implemented sanitary food handling, holding and service protocols
  • Completed opening and closing checklists to facilitate smooth restaurant operations.

Shift Manager

Jack in the Box
07.2016 - 08.2019
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
  • Delegated tasks to employees and monitored activities and task completion
  • Supervised, motivated and led employees to maintain productivity and customer service levels
  • Upheld company standards and compliance requirements for operations and cleanliness
  • Positioned skilled staff in key areas throughout shift to optimize department productivity
  • Assisted general manager with operations game plan and company initiatives implementation
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.

Education

Bachelor of Arts - Sociology

University of California
Riverside, CA
10.2020

Skills

  • Family education
  • Supervised visitation
  • Leadership experience
  • Team collaboration
  • Crisis management
  • Client support
  • Detailed case documentation

Timeline

Support Coordinator

Division Of Developmental Disabilities
04.2025 - Current

Social Services Case Manager

Arkos Health
08.2024 - 05.2025

Parent Educator

Arizona’s Children Association
12.2022 - 09.2023

Family Connections Consultant

Amazing Grace AZ Families
07.2021 - Current

Front Office Coordinator

Yuma Dentistry 4 Kids
05.2021 - 12.2021

Customer Consultant

FedEx Office
04.2020 - 04.2021

Waitress

Golden Ox Restaurant
04.2017 - 03.2020

Shift Manager

Jack in the Box
07.2016 - 08.2019

Bachelor of Arts - Sociology

University of California

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Carissma Ventura