Carisulyn Diaz
Phoenix,AZ
Summary
A highly energetic worker, ready to take on any given task. Organized, deadline-oriented professional with more then 4 years of customer service experience, and problem solving experience. Strong written and verbal communication skills in English
Overview
7
7
years of professional experience
Work History
Club Staff
LA Fitness
08.2021 - 10.2021
- Greeting members and making them feel welcome as they check in. Answering 25-30 phone calls and assisting members with any questions or concerns they had. Making 60-80 phone calls to members to help them renew their membership. Assist new customers with general information while they wait for a Sales Representative.
Phlebotomist
Sonora Quest Laboratory’s
12.2019 - 10.2020
- Work in fast pace dr office, deal with patient care face to face. Collect multiple blood samples from dr's order.
Collections Representative
Discover Card
07.2019 - 12.2019
- Take 50-100 inbound and outbound calls from card members to collect money on past due accounts.
Phlebotomist
Sonora Quest Laboratory’s
10.2018 - 06.2019
- Work in a Dr. office, deal with patient care face to face. Collect multiple blood samples from patients from dr's order
Customer Service Representative/ Trainer
Southwest Service Administrators Inc.
05.2015 - 07.2018
- Answer 40-100 phone calls and assist providers and members with questions on medical and dental claims. Help providers and members understand benefit coverage. Train new employees to understand how to read medical/dental claims and make sure they understand benefits. Train new employees on calls to assure high quality service with every provider or member. Input data into our system so claims can get processed. Traveled to our other office locations to train new representatives.
Club Staff
La fitness
08.2014 - 03.2015
- Greeting members and making them feel welcome as they check in. Answering phone calls and assisting members with any questions or concerns they had. Making phone calls to members to help them renew their membership. Assist new customers with general information while they wait for a Sales Representative.
Education
College - Phlebotomy
Accord Healthcare Institute
Phoenix, AZ08.2018
High School Diploma -
Arizona Conservatory For Arts And Academics
Phoenix, AZ05.2014
Skills
- Organized, Team Player, Highly Energetic, Self Motivated, Quick learner, Problem solving, Communication, Active listening, Customer Service, Time management, Computer skills, Leadership skills
Timeline
Club Staff
LA Fitness
08.2021 - 10.2021
Phlebotomist
Sonora Quest Laboratory’s
12.2019 - 10.2020
Collections Representative
Discover Card
07.2019 - 12.2019
Phlebotomist
Sonora Quest Laboratory’s
10.2018 - 06.2019
Customer Service Representative/ Trainer
Southwest Service Administrators Inc.
05.2015 - 07.2018
Club Staff
La fitness
08.2014 - 03.2015
College - Phlebotomy
Accord Healthcare Institute
High School Diploma -
Arizona Conservatory For Arts And Academics
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