Carl Annis
Phoenix
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
19
19
years of professional experience
3998
3998
years of post-secondary education
1
1
Certification
Work History
Delivery Driver
Vision Transportation
Phoenix
04.2025 - 03.2026
- Provide excellent customer service.
- Ensured that the daily workload is completed in accordance with company policies and standards.
- Perform driving duties, pick-up/delivery of containers.
Department Manager
WBF Management, McDonalds
Phoenix
04.2024 - 04.2025
- Providing exceptional customer service.
- Interviewing, hiring, and onboarding of new employees.
- Scheduling.
- Food safety.
- Providing leadership to other managers and crew.
- Monitoring profitability of restaurant.
Customer Delivery Specialist
HelloFresh / EveryPlate (staff mark)
Phoenix
01.2024 - 04.2024
- Safely drive and operate delivery vehicle for customer deliveries.
- Used handheld device for routing information customer delivery information.
- Loaded and unloaded packages to be delivered.
- Worked in many different driving situations and weather conditions.
Flatbed Truck Driver 26 foot
Horizon distributors (express employment)
Phoenix
09.2023 - 01.2024
- Safety check vehicle daily.
- Delivered scheduled materials to clients, loading and offloading of flatbed truck.
- Secured materials to truck according to safety standards.
- Worked in warehouse, putting away stock and loading shelves with new products during day when no deliveries were on the board, maintaining a clean and safe environment.
Parts Delivery Driver
O'Reilly Auto Parts
Phoenix
12.2022 - 06.2023
- Started off the day with vehicle safety check.
- Deliver parts to professional accounts in a timely manner safely and professionally, and picked up return parts.
- Pulled and fulfilled current outgoing orders from in-house stock.
- Inventory management.
CSR - Customer Service Representative
The Home Depot
Phoenix
10.2021 - 10.2022
- Assisted customers with a warm and professional attitude.
- Processed orders, exchanges, refunds and customer transactions.
- Handled emails, inbound calls, and outbound calls.
- Managed customer accounts.
- Performed data entry for customer information, shipments and orders.
- Handled billing issues and order processing.
Store Manager
McDonald's
Mesa
10.2006 - 04.2021
- Coordinated schedules and assigned employees' shifts.
- Managed a staff of 50 employees.
- Interviewed, hired, trained, and supervised new employees.
- Ensured consistent store productivity and metrics that increased sales and profitability.
- Managed daily operations, administrative duties, scheduling, and sales.
Area Supervisor
McDonald's
Phoenix
09.2013 - 10.2018
- Wrote projections for monthly profit and loss statements and set monthly business goals.
- Worked on plan maintenance for restaurants.
- Workload Organization.
- Managing Performance.
- Interpersonal Skills.
- Openness to Advice.
- Willingness to Learn.
- Motivate and Manage Staff.
Education
Associate's degree -
Mesa Community College
Mesa, AZBusiness Management -
Mesa Community College
Mesa, AZHigh school diploma or GED -
Skills
- Driving
- Customer support
- Leadership
- Procurement
- Van driver
- Supervising experience
- Management
- Vehicle maintenance
- Customer relationship management
- Delivery Driver Experience
- Customer service
- Guest services
- Vehicle maintenance logs
- Communication skills
- Cargo van operation
- Mobile devices
- Courier
- Store Management Experience
- Commercial driving
- Record keeping
- Restaurant experience
- Conflict management
- Route driving
Certification
- Driver's License, Non-CDL Class C
- Class D
- Food Handler Certification
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Delivery Driver
Vision Transportation
04.2025 - 03.2026
Department Manager
WBF Management, McDonalds
04.2024 - 04.2025
Customer Delivery Specialist
HelloFresh / EveryPlate (staff mark)
01.2024 - 04.2024
Flatbed Truck Driver 26 foot
Horizon distributors (express employment)
09.2023 - 01.2024
Parts Delivery Driver
O'Reilly Auto Parts
12.2022 - 06.2023
CSR - Customer Service Representative
The Home Depot
10.2021 - 10.2022
Area Supervisor
McDonald's
09.2013 - 10.2018
Store Manager
McDonald's
10.2006 - 04.2021
Associate's degree -
Mesa Community College
Business Management -
Mesa Community College