My interests are Amateur Radio, fishing, boating and camping
Carl Braddock
apache junction
Summary
Experienced Service Manager and Marine Service Technician at Suntex Marinas, adept at mechanical and electronic diagnostics. Recognized for enhancing customer satisfaction through effective problem-solving and personalized service. Proven ability to mentor technicians and foster team morale, ensuring high-quality workmanship and a safe work environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Manager/Marine Service Technician
Suntex Marinas
09.2003 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Education
Marine Mechanic Certificate - Marine Mechanics
Marine Mechanics Institute
Orlando, FL10-2002
Skills
- My skills include mechanical as well as electric/electronic diagnosis and repair I'm familiar with most onboard marine systems including engines (inboard, outboard and stern drives), freshwater systems, air conditioning, sanitation systems and VHF radio
- I'm also able to explain highly technical concepts in terms the average person can understand
- Ability to show people in a "hands on" environment diagnostic and repair procedures
- Employee training and development
- Reliable and responsible
- Problem-solving
- Positive attitude
Certification
- Certified Mercruiser Technician Tech number 1883. MMI class of October 2002.
Interests
Timeline
Service Manager/Marine Service Technician
Suntex Marinas
09.2003 - Current
Marine Mechanic Certificate - Marine Mechanics
Marine Mechanics Institute
Similar Profiles
Gabriel MartinezGabriel Martinez
Maintenance Technician at Suntex MarinasMaintenance Technician at Suntex Marinas
Juan HisseJuan Hisse
Service Manager at Suntex MarinasService Manager at Suntex Marinas
Duncan KelleyDuncan Kelley
Head Dockhand at Suntex MarinasHead Dockhand at Suntex Marinas
Brennen MedleyBrennen Medley
Online Coding at Self-employeedOnline Coding at Self-employeed
Jonas BowenJonas Bowen
Line Cook at Streets Of New York PizzaLine Cook at Streets Of New York Pizza