Summary
Overview
Work History
Education
Skills
Milestones
Specifications
Career Highlights And Accomplishments
Timeline
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Carl Sutherland

Queen Creek

Summary

Highly accomplished, general manager with diverse experience leading teams, managing vendor relations and customer service, and generating business growth in a highly competitive small business environment.

Overview

34
34
years of professional experience

Work History

Service Advisor

Caliber Collision
Scottdale
11.2017 - Current
  • Participated in ongoing training activities related to automotive technology advancements.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Increased customer satisfaction ratings by effectively keeping customers informed through out the repair process.
  • Maintained I-CAR Platinum rating for 6 years

Service Advisor

Autonation Collision Scottsdale
Scottdale
01.2013 - 11.2017
  • Greeted customers and addressed their needs in a professional manner.
  • Upsold additional repairs or services when needed.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Managed incoming calls from potential customers looking for quotes or information to schedule in for repairs.

General Manager

Rosati's Pizza Tempe
Tempe
01.2001 - 01.2013
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Parts Sales Associate

Brown & Brown
Mesa
01.1991 - 04.2001
  • Provided customer service and support in the parts department, including looking up parts for technicians to complete repair orders.
  • Collaborated with other departments within the organization to ensure smooth operations.
  • Assisted with inventory management by stocking shelves, organizing items, and restocking supplies as needed.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
  • Received and stocked incoming merchandise, arranging items in correct locations.

Education

Some College (No Degree) - Business Development

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Skills

  • Vendor Management
  • Repair estimating
  • Parts pricing
  • Customer communication
  • Team collaboration
  • Solving Problems
  • P&L, Budget, and Expense oversight
  • Employee Development
  • Automotive knowledge
  • Strong work ethic

Milestones

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Specifications

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Career Highlights And Accomplishments

Highly accomplished, general manager with diverse experience leading teams, managing vendor relations and customer service, and generating business growth in a highly competitive small business environment.

Timeline

Service Advisor

Caliber Collision
11.2017 - Current

Service Advisor

Autonation Collision Scottsdale
01.2013 - 11.2017

General Manager

Rosati's Pizza Tempe
01.2001 - 01.2013

Parts Sales Associate

Brown & Brown
01.1991 - 04.2001

Some College (No Degree) - Business Development

Maricopa Community Colleges, Mesa Community College

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Carl Sutherland