Carla Gomez
Phoenix
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Fulfillment specialist / Front office Associate
Bedtech
08.2020 - Current
- Data entry, create shipping labels, emails, schedule containers, fulfill orders, help around the office with packaging, organizing, phone calls, credit memos
- Manage platform Wayfair, Home Depot, Truflask, Gigacloud, Bedtech orders
- Update platforms inventory weekly
- Upload products if needed
- Invoice, purchase orders, sale orders
- Price changing
- Collaborated with cross-functional teams to resolve customer inquiries and enhance service delivery.
- Maintained compliance with company standards and quality assurance practices throughout fulfillment processes.
- Provided exceptional customer service to internal and external customers.
- Reduced shipping errors by thoroughly checking order details against inventory records prior to dispatch.
- Schedule FTL, LTL, and parcel shipments with multiple carriers
- Trained new team members on standard operating procedures and safety protocols.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Customer Service Representative
Ciox Health
02.2015 - 07.2020
- Contact clinics, hospitals
- Obtain health records
- Email health record departments
- PHI safe, HIPAA Certified
- Health Data Retrieval / Customer Service
- Achieved outbound goal of 80 calls a day
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High school diploma -
Primavera Online School
Chandler, AZ12-2011
Skills
- Customer service
- Active listening
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Microsoft Office Suite
- Spreadsheets
- Office equipment proficiency
- Multitasking Abilities
- Organizational skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Fulfillment specialist / Front office Associate
Bedtech
08.2020 - Current
Customer Service Representative
Ciox Health
02.2015 - 07.2020
High school diploma -
Primavera Online School
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