Carla Jean
7355 E Thompson Peak Parkway Scottsdale,AZ
Summary
Organized and reliable job seeker with 6 years of experience in working with customers and providing excellent customer service. Knowledgeable about drink combinations and committed to serving with great attitude and a smile. Very good at maintaining a clean organized bar area and dedicated to providing customers with a warm and welcoming environment.
Always committed to have the best performance as server especially when working under pressure.
Willing to learn suggestive methods to increase cover average and improve the guest experience. Currently certified with a Bartender extensive training, Food Handlers and Title 4.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nordstrom Ebar Artisan Coffee
Nordstrom
08.2024 - Current
- Prepared hot coffee and tea according to customer requests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Received over 5 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Sales Associate Macy's
Macy's
01.2021 - 07.2024
- Accurately processed 5- 8 POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Certificate - Extensive Bartndering Training
ABC Bartending & Casino Schools
Tempe, AZ06-2025
Associate of Science - Mathematics
Santa Monica College
Santa Monica, CA12-2020
High School Diploma -
Santa Monica High School
601 Pico Blvd, Santa Monica, CA 9040505-2011
Skills
- Time management
- Calm under pressure
- Customer service
- Flexible and adaptable
- Multitasking Abilities
- Team building
Certification
- Bartending and Mixology Program,
ABC Bartending & Casino Schools Phoenix -June 2025
- Title 4 Certification ,
360Training - May 2025
- Food Handlers Card/ Training Certification
360Training - May 2025
Timeline
Nordstrom Ebar Artisan Coffee
Nordstrom
08.2024 - Current
Sales Associate Macy's
Macy's
01.2021 - 07.2024
Certificate - Extensive Bartndering Training
ABC Bartending & Casino Schools
Associate of Science - Mathematics
Santa Monica College
High School Diploma -
Santa Monica High School
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