Carla Marinas
Index/Intake Coordinator
Surprise
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Intake/Index Coordinator
EK Health
7 2022 - Current
- Input data and completed placement paperwork.
- Completed client reporting requirements consistent with corporate and regulatory standards.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Administrative Assistant/Bookkeeper
Sprouts Farmer Market
06.2020 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Submitted reports on payroll activities.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
In Store Shopper
Sprouts Farmer Market
09.2019 - 06.2020
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consulted with customers on food selections and custom order requests.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Retrieved customer's order after payment, and assisted with transport to vehicle.
Independent Contractor
Spec4 International, Inc
04.2010 - 03.2011
- Managed day-to-day operations of consulting business, which required such tasks such as routinely visit AAFES warehouse and sales floor to ensure vendors products are well stocked and displayed appropriately.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicated daily with vendors to keep project fully operational.
- Reviewed project details to specify correct materials and equipment for job sites.
- Evaluated incoming materials for quality and amounts ordered.
Adminstrative Assistant
Paul Davis Restoration
04.2008 - 03.2010
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant/Customer Service Representative
Jack In The Box
11.1999 - 08.2008
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Scheduled office meetings and client appointments for team of 3 professional Vice Presidents.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Mira Mesa High School
San Diego, CA 09.1987 - 06.1991
Skills
Problem resolution
Correspondence preparation
Employee Development
Bookkeeping
Creative problem solving
Professional telephone demeanor
Data Entry
Staff Supervision
New Hire Orientation
Staff Scheduling
Team building
Timeline
Administrative Assistant/Bookkeeper
Sprouts Farmer Market
06.2020 - 07.2022
In Store Shopper
Sprouts Farmer Market
09.2019 - 06.2020
Independent Contractor
Spec4 International, Inc
04.2010 - 03.2011
Adminstrative Assistant
Paul Davis Restoration
04.2008 - 03.2010
Administrative Assistant/Customer Service Representative
Jack In The Box
11.1999 - 08.2008
High School Diploma -
Mira Mesa High School
09.1987 - 06.1991
Intake/Index Coordinator
EK Health
7 2022 - Current