Carla Phillips
Superior
Summary
Dynamic professional with experience at Delta Air Lines, Inc., excelling in customer engagement and reservation software proficiency. Proven ability to enhance customer satisfaction through efficient issue resolution and effective communication. Skilled in managing complex inquiries while maintaining a high typing speed, ensuring seamless service delivery in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Reservation Agent
Delta Air Lines, Inc
- Managed customer inquiries regarding flight reservations and changes efficiently.
- Assisted in processing ticket refunds and exchanges accurately to enhance customer satisfaction.
- Utilized reservation systems to book flights, ensuring compliance with airline policies and procedures.
- Coordinated with team members to resolve customer issues promptly, improving overall service delivery.
Home Health Aide
Comfort Keepers Home Care
01.2023 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored and documented client health status, reporting changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Followed care plans developed by medical staff, adapting to individual needs.
Education
GED -
Hibbing High School
Hibbing, MNSkills
- Customer engagement
- Reservation software proficiency
- Phone etiquette
- Typing speed
Timeline
Home Health Aide
Comfort Keepers Home Care
01.2023 - Current
Reservation Agent
Delta Air Lines, Inc
GED -
Hibbing High School