Summary
Overview
Work History
Education
Skills
Timeline
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Carla Phillips

Superior

Summary

Dynamic professional with experience at Delta Air Lines, Inc., excelling in customer engagement and reservation software proficiency. Proven ability to enhance customer satisfaction through efficient issue resolution and effective communication. Skilled in managing complex inquiries while maintaining a high typing speed, ensuring seamless service delivery in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

Reservation Agent

Delta Air Lines, Inc
  • Managed customer inquiries regarding flight reservations and changes efficiently.
  • Assisted in processing ticket refunds and exchanges accurately to enhance customer satisfaction.
  • Utilized reservation systems to book flights, ensuring compliance with airline policies and procedures.
  • Coordinated with team members to resolve customer issues promptly, improving overall service delivery.

Home Health Aide

Comfort Keepers Home Care
01.2023 - Current
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Monitored and documented client health status, reporting changes to healthcare professionals.
  • Provided companionship and emotional support to enhance client well-being.
  • Followed care plans developed by medical staff, adapting to individual needs.

Education

GED -

Hibbing High School
Hibbing, MN

Skills

  • Customer engagement
  • Reservation software proficiency
  • Phone etiquette
  • Typing speed

Timeline

Home Health Aide

Comfort Keepers Home Care
01.2023 - Current

Reservation Agent

Delta Air Lines, Inc

GED -

Hibbing High School

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Carla Phillips