Carlos Almeida
Apache Junction
Summary
Dynamic Field Service Manager with a proven track record at Septon Development Group, excelling in workforce management and team leadership. Enhanced operational efficiency through strategic scheduling and training initiatives, resulting in improved service metrics and client retention. Known for problem-solving abilities and fostering a culture of collaboration among technicians.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Dynamic individual with hands-on experience in maintenance technician skills and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Field Service Manager
Septon Development Group
08.2021 - Current
- Led team of up to 8 service technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Streamlined field operations for improved efficiency and reduced response times.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
- Monitored service metrics, identifying trends for continuous process improvement initiatives.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Developed comprehensive training programs, ensuring optimal employee performance.
Service Technician
Septon Development Group
02.2015 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Customized training sessions for junior technicians, elevating overall team competency and service quality.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
Education
High School Diploma -
Escola Preparatoria Dos Biscoitos
Azores, PortugalSkills
- Field operations
- Scheduling coordination
- Workforce management
- Technical team leadership
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Team leadership
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Team building
- Professional and courteous
- Task prioritization
- Work Planning and Prioritization
- Scheduling and coordinating
- Self motivation
- Hiring and training
- Quality control
- Documentation and reporting
- Staff training
Timeline
Field Service Manager
Septon Development Group
08.2021 - Current
Service Technician
Septon Development Group
02.2015 - Current
High School Diploma -
Escola Preparatoria Dos Biscoitos