Carlos F. Gomez
Tucson
Summary
Dynamic program manager skilled in aligning processes and performance metrics to fulfill organizational goals. Successful in managing staff development and performance tracking, leading to significant operational improvements and a 15% increase in engagement through effective communication and collaboration across teams.
Overview
18
18
years of professional experience
Work History
Program Manager / School Counselor
Hudlow Elementary School
Tucson
01.2015 - Current
- Designed and implemented data-driven programs improving academic and behavioral outcomes for 300+ participants.
- Collaborated with administrators and cross-department teams to exceed district performance targets.
- Streamlined communication systems, reducing response times and improving team efficiency.
- Managed staff development workshops enhancing leadership, teamwork, and communication skills.
- Compiled performance data to optimize resource allocation and redesign processes.
Engagement Specialist / Outreach Lead
ASHLine – University of Arizona College of Public Health
Tucson
01.2013 - 01.2015
- Increased engagement rates 15% through performance tracking and workflow improvement.
- Managed operations of statewide engagement and referral program, enhancing collaboration among public and private partners.
- Produced metrics reports and outcome analysis, providing insights for executive review to inform strategic decisions.
- Directed onboarding and training initiatives, ensuring seamless transition and integration during departmental changes.
Program Coordinator
CODAC Behavioral Health Services
Tucson
01.2011 - 01.2013
- Exceeded productivity goals by 120% two years running through strategic project scheduling.
- Coordinated program logistics and monitored staff performance to enhance service delivery metrics.
- Facilitated interdepartmental communication and streamlined reporting on key initiatives.
- Developed safety and emergency protocols adopted department-wide.
Center Director
Happy Hours After School Program – Child & Family Resources, Inc.
Tucson
01.2008 - 01.2009
- Reduced compliance infractions by 80% through new quality-assurance processes.
- Established partnerships with local organizations, increasing participation and securing additional funding.
- Supervised five staff, managing budgets and inventory controls to ensure program sustainability.
- Directed daily operations and compliance for after-school programming, enhancing scheduling efficiency.
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZ05-2010
Bachelor of Arts - Spanish Literature
The University of Arizona
Tucson, AZ05-2010
Master of Counseling -
University of Arizona
Tucson, AZSkills
- Program and Project Management
- Project management
- Program development
- Operations management
- Operations Oversight
- Change Management
- Process Improvement
- Performance tracking
- Performance Metrics
- Data analysis
- Data management
- Data protection
- Data collection
- Stakeholder Engagement
- Written communication
- Client engagement
- Team leadership
- Staff leadership
- Cross-functional teamwork
- Team collaboration
- Training programs
- Training design
- Workflow Optimization
- Conflict management
- Effective comms
- Strategic comms
- Documentation management
- Information systems
- Compliance management
- Budget management
- Analytical skills
- Complex problem-solving
- Critical analysis
- Problem solving
- Interpersonal skills
- Relationship building
- Feedback management
- Cultural sensitivity
- Counseling techniques
- Assessment methods
- Motivation techniques
- Interviewing skills
- Active learning
- Emotional awareness
- Assertiveness
- Adaptability skills
- Confidentiality practices
- Student support
- Collaborative approach
- Written communication
- Bilingual skills
- Ethical conduct
- Training design
Accomplishments
- Recognized for exceeding key metrics and improving efficiency across multiple program portfolios.
- Led initiatives improving workflow transparency and team accountability.
- Delivered departmental trainings integrating corporate communication standards and change-management practices.
Languages
Spanish
Full Professional
Portuguese
Professional
Timeline
Program Manager / School Counselor
Hudlow Elementary School
01.2015 - Current
Engagement Specialist / Outreach Lead
ASHLine – University of Arizona College of Public Health
01.2013 - 01.2015
Program Coordinator
CODAC Behavioral Health Services
01.2011 - 01.2013
Center Director
Happy Hours After School Program – Child & Family Resources, Inc.
01.2008 - 01.2009
Bachelor of Arts - Psychology
University of Arizona
Bachelor of Arts - Spanish Literature
The University of Arizona
Master of Counseling -
University of Arizona