Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlos Inzunza

Tucson,Az

Summary

Dynamic and results-driven professional with a proven track record at Safeway and Xfinity Comcast, excelling in customer de-escalation and leveraging in-depth knowledge of internal systems. Demonstrates a keen ability to enhance customer experiences and build strong relationships, underpinned by meticulous attention to detail and comprehensive writing skills. Am looking to further better myself by continuing education within the IT and cybersecurity fields

Overview

5
5
years of professional experience

Work History

Produce Clerk

Safeway
07.2019 - Current

- Maintain a clean and functioning workplace environment

- Provided customers with the highest quality of customer service, while also maintaining a fully stocked department to fulfill all customer needs

- Unload delivery trucks while neatly moving them into walk-in cooler to maximize the available space

- Inspect product on sales floor to assure it is of the highest quality for the customers

- Answer any questions that customers may have and locate specified items for customers as well

XM Care Representative

Xfinity Comcast
06.2022 - 06.2023
  • Discover needs for customers to provide them the best assistance with their Xfinity mobile services needs
  • Assure customers are receiving the best services for their day to day needs and for the best available price to them
  • Use internal porting systems to make sure customers have a smooth seamless transition from their old service provider to Xfinity mobile
  • Diagnose and resolve any issues that customers may be facing on not only their device but also the network
  • Breakdown and assist with any billing questions customers may have and also provide flexible payment options if customer is eligible via policies and terms

Education

Associate of Applied Science - Cybersecurity

Pima Community College
Tucson, AZ
12.2026

High School Diploma -

Tucson High School
400 N 2nd Ave, Tucson, AZ 85705
05.2018

Skills

  • Customer deescalating
  • Adapts fast to new policies/ procedures
  • Create positive customer experiences
  • Account security
  • In-depth knowledge of internal systems
  • Building rapport and a relation with Customer
  • Punctual
  • Attention to minor details
  • Comprehensive and thorough writing skills

Timeline

XM Care Representative

Xfinity Comcast
06.2022 - 06.2023

Produce Clerk

Safeway
07.2019 - Current

Associate of Applied Science - Cybersecurity

Pima Community College

High School Diploma -

Tucson High School
Carlos Inzunza