Carlos Martinez
Yuma
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Qualified Retail associate with solid background in retail operations and customer service. Proven ability to maintain organized sales floor and assist customers in finding products, enhancing their shopping experience. Demonstrated strong communication and problem-solving skills in fast-paced environments.
Experienced with interior and exterior vehicle cleaning, including washing, waxing, and vacuuming. Utilizes high-quality cleaning products and techniques to enhance vehicle appearance. Track record of maintaining cleanliness standards and ensuring customer satisfaction.
Construction professional prepared for demanding roles in industry. Proven track record of successfully completing projects on time and within safety guidelines. Reliable team player, adaptable to changing needs, and committed to collaboration and results. Expertise in equipment operation and blueprint reading.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Car Salesman
Palomino Automotive LLC
01.2024 - Current
- Facilitated customer consultations to identify vehicle preferences and needs.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Conducted thorough vehicle inspections to assess cleaning and detailing needs.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
Construction Worker
Self Employment
05.2021 - Current
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Operated tools and machinery for various construction tasks, demonstrating proficiency in equipment use.
- Assisted in material handling and site preparation, ensuring compliance with safety protocols.
- Performed demolition work on existing structures.
- Set up ladders and other access equipment.
- Painted walls, ceilings and other surfaces.
- Operated variety of power tools and hand tools.
- Mixed mortar and concrete.
- Maintained tools and equipment in good working condition.
- Assisted with plastering, tiling and carpentry.
- Collaborated with team members to troubleshoot issues on-site, improving workflow processes and productivity.
- Participated in training sessions for new employees, sharing knowledge of tools and safety practices.
- Monitored inventory levels of materials and supplies, facilitating efficient resource allocation for projects.
- Executed demolition tasks while adhering to safety protocols and regulations.
Porter
Deployed Services
02.2023 - 01.2024
- Assisted in inventory management, accurately tracking supplies and equipment usage.
- Maintained cleanliness and organization of facilities to promote safety and compliance.
- Collaborated with team members to streamline workflows, enhancing service delivery.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained building exteriors for professional, clean presentation standards.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Increased workplace safety by immediately reporting potential hazards.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Enhanced security by vigilantly monitoring guest areas and reporting suspicious activities.
- Assisted in daily operations, ensuring efficient workflow and adherence to safety protocols.
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Participated in training sessions to enhance skills and knowledge.
Sales Associate
Autozone
10.2022 - 03.2023
- Managed inventory levels, ensuring optimal stock availability for diverse automotive components.
- Assisted customers in identifying and sourcing appropriate auto parts using inventory management systems.
- Maintained organized inventory to streamline retrieval and minimize delays in service.
- Processed customer orders efficiently, ensuring accuracy and timely delivery of products.
- Maintained a well-organized and efficient inventory system for easy access and tracking of auto parts.
- Maintained clean and neat parts counter and sales floor.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Met customer service goals and exceeded customer expectations.
Cashier
The Home Depot
05.2021 - 12.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, maintaining high levels of service satisfaction.
- Maintained organized checkout areas, ensuring compliance with safety standards and operational policies.
- Trained new cashiers on register operations and customer service best practices.
- Monitored inventory levels at checkout stations, restocking supplies as needed to prevent shortages.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Retail Sales Associate
Food City Supermarkets
09.2019 - 09.2020
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to maintain optimal stock levels and presentation standards.
- Greeted customers and helped with product questions, selections, and purchases.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Resolved customer complaints promptly, enhancing overall shopping experience and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper handling of funds.
Retail Sales Associate
DEL SOL MARKET
11.2018 - 05.2019
- Utilized point-of-sale systems for accurate transaction processing and inventory management.
- Assisted in training new associates on product knowledge and sales techniques.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Streamlined checkout processes, improving overall efficiency during peak shopping hours.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted customers with product inquiries, maintaining high levels of service satisfaction.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained cleanliness and sanitation standards across various facilities.
- Collaborated with team members to address specific client needs and preferences.
- Trained new staff on cleaning protocols and safety measures.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Emptied trashcans and transported waste to collection areas.
Education
Diploma -
Cibola High School
Yuma, AZ05.2017
Skills
- Excellent customer service
- Quick learner
- Cash register operation
- Construction
- Automotive detailing
- Bilingual
- Team collaboration
- Reliability and punctuality
- Cleaning and sanitizing
Certification
- Guard Card
- Driver's License
Languages
English - Fluent
Spanish - Fluent
Timeline
Car Salesman
Palomino Automotive LLC
01.2024 - Current
Porter
Deployed Services
02.2023 - 01.2024
Sales Associate
Autozone
10.2022 - 03.2023
Construction Worker
Self Employment
05.2021 - Current
Cashier
The Home Depot
05.2021 - 12.2022
Retail Sales Associate
Food City Supermarkets
09.2019 - 09.2020
Retail Sales Associate
DEL SOL MARKET
11.2018 - 05.2019
Diploma -
Cibola High School