Carlos Mendez

Mesa

Summary

Energetic ophthalmic technician with experience providing assistance for several optometrists. Performing patient medical history screenings and administering medications. Successful at managing a several patient caseload daily, knowledgeable of complex ophthalmic equipment, and several years of customer service experience.

Overview

years of professional experience

2024

years of post-secondary education

Work History

Ophthalmic Technician / Retail Sales Associate

Nationwide Vision

Mesa

09.2025 - Current

Assisted patients with vision tests
Operated diagnostic equipment for eye examinations and screenings.
Recorded patient medical histories and documented examination results.
Maintained cleanliness of equipment and followed safety protocols.
Work with optometrists to ensure smooth process for patients.
Processed sales transactions efficiently using point-of-sale systems.
Demonstrated product features, benefits and use to potential buyers.
Developed key customer relationships to increase sales.
Managed incoming phone calls and directed them to appropriate staff members.
Greeted visitors and clients warmly upon arrival at the reception area.

Customer Service Representative

Walmart

Phoenix

01.2020 - 04.2024

Assisted customers with product inquiries and service issues.
Processed customer transactions efficiently at the register.
Resolved complaints to ensure customer satisfaction.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Gathered customer feedback through surveys and used the data to improve customer service.
Mentored junior team members and managed employee relationships.
Took special orders in person and over telephone, generating additional revenue every month.

Education

Maricopa High School

Maricopa, AZ

Skills

Diagnostic equipment
Patient assessment
Medical documentation

Vision testing
Sales transactions
Insurance processing

Timeline