Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlos Meraz

Mesa

Summary

Dynamic and results-driven Call Center Agent with Epiq Global, skilled in customer communications and payment processing. Proven track record of resolving issues effectively, enhancing customer satisfaction, and collaborating with teams to optimize service operations. Recognized for strong communication skills and a commitment to maintaining high standards in customer care.

Professional with strong background in customer service and communication. Adept at resolving issues efficiently and maintaining customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in active listening, problem-solving, and using CRM software effectively. Dependable and results-oriented with passion for delivering quality service.

Overview

3
3
years of professional experience

Work History

Call Center Agent

Epiq Global
12.2023 - 02.2024

Assisted customers with inquiries related to product enrollments

Provided support for PCI compliance and addressed customers' frequently asked questions

Handled customer interactions in a professional and courteous manner

Resolved customer issues and complaints effectively

Maintained a high level of customer satisfaction

Collaborated with team members to ensure seamless customer service operations

Call Center Representative

Aston Carter
10.2021 - 11.2023

Answered incoming customer calls to address inquiries, orders, and complaints

Provided customers with detailed product and service information

Collaborated with various restaurants to ensure customer satisfaction

Resolved customer issues promptly and effectively

Demonstrated strong communication skills in handling customer interactions

Maintained a positive attitude and professional demeanor while assisting customers

Team Member

Portillos Restaurant
11.2020 - 10.2021

Demonstrated ability to work efficiently in a fast-paced environment

Prepared and cooked food according to recipes and standards

Maintained cleanliness and organization in the kitchen area

Communicated effectively with team members to ensure smooth operations

Followed all food safety and sanitation guidelines

Assisted with inventory management and stocking supplies

Education

Mesa High School
Mesa, AZ
05.2022

Skills

  • Call center operations
  • Customer communications
  • Payment processing
  • Team development
  • Product or service expertise

Timeline

Call Center Agent

Epiq Global
12.2023 - 02.2024

Call Center Representative

Aston Carter
10.2021 - 11.2023

Team Member

Portillos Restaurant
11.2020 - 10.2021

Mesa High School
Carlos Meraz