PC Technician Inten
State of Arizona
11.2024 - Current
- Help Desk Support and Ticket Resolution: Manged and resolved IT support tickets using AZ ServiceNow, ensuring timely and accurate solutions for end-users.
- Provided hardware and software support, including reimaging laptops (Dell and HP), installing Windows 11 Pro, and running necessary updates using PowerShell.
- Configured and deployed iPads, resolving Apple ID password issues and ensuring devices were fully operational.
- Hardware and System Deployment:Reimaged devices, including disabling RAID in BIOS for Dell laptops, configuring IPv4 network settings, and installing Windows 11 Pro for new deployments.
- Installed and configured essential software such as Microsoft Office 2019 and Adobe.
- Performed system scans and driver updates using Dell Support Assistant and conducted BIOS updates for optimized performance.
- Network Troubleshooting: Resolve network connectivity issues by tracing and testing Ethernet cables, identifying inactive switch ports, and collaborating with network administrators to reconfigure active ports.
- Conducted hands-on troubleshooting of desk phones by verifying power output, tracing patch panel connections, and activating switch ports for phone connectivity.
- Conference Room Setup and Deployment: Configured conference rooms by setting up laptops, monitors, docking stations, power strips, and network connections for large meetings.
- Ensured seamless functionality by troubleshooting equipment and verifying connectivity for end-users.
- Team Collaboration and Technical Growth: Assisted senior technicians with advanced tasks such as device deployment, network tracing, and software updates.
Gained experience using Assist Panda to track device support and deployment.
