Carlos Velarde Guerrero
Laveen
Summary
Accomplished sales manager known for fostering strong client relationships and enhancing team performance. Experienced in developing effective sales strategies and training initiatives that lead to improved sales outcomes and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Associate
Midway Nissan
2209 W Bell Rd, Phoenix Az, 85023
01.2019 - 05.2024
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Managed sales transactions efficiently using dealership management software.
- Closed over 35% of all traffic, online and in person
- Trained junior staff on sales techniques and customer engagement strategies.
- Trained on the Retail and Internet teams
- Consistently sold over 15 cars on a month to month basis
Internet Sales Director
Midway Nissan
2209 W Bell Rd, Phoenix Az, 85023
03.2024 - 03.2025
- Implemented CRM systems to streamline customer interactions and track sales performance.
- Analyzed market trends to optimize inventory management and enhance product offerings.
- Trained and mentored sales team on digital marketing techniques to boost online engagement.
- Implemented email marketing campaigns that led to increased click-through rates and conversions.
- Responded to internet inquiries and phone calls in timely matter.
- Provided superior and individualized customer service.
- Trained sales staff on company procedures and salesmanship.
- Desked and closed deals online when Sales Managers were too busy to make sure no deal was lost
Sales Manager
Midway Nissan
2209 W Bell Rd, Phoenix Az, 85023
03.2025 - 05.2026
- Led sales team to exceed quarterly targets through strategic planning and performance monitoring.
- Developed training programs to enhance sales techniques and product knowledge among staff.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Fostered relationships with key clients, resulting in increased customer loyalty and repeat business.
- Managed and listened to call inbound calls to make sure no opportunity was lost
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled inbound calls and set pushed for every appointment
- Managed 50+ calls a day to set appointments for my team to insure everyone was succeeding and to insure the dealerships success
- Taking turns, closing customers in store
Education
Associate of Arts - Forensic Science
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ08-2020
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
- Verbal and written communication
- Sales process
- Sales tracking
- Solution selling
- Database management
- Sales engagement techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Manager
Midway Nissan
03.2025 - 05.2026
Internet Sales Director
Midway Nissan
03.2024 - 03.2025
Sales Associate
Midway Nissan
01.2019 - 05.2024
Associate of Arts - Forensic Science
Maricopa Community Colleges, South Mountain Community College