Carman Shines
Mesa
Summary
Dedicated and nurturing nanny with 7 years of experience providing attentive care for children, ensuring their safety and well-being. Certified in First Aid and Food Handling, committed to promoting a positive and enriching atmosphere for child development. Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication. Skilled in creating stimulating educational environments through age-appropriate activities and effective communication with parents. Ability to manage diverse childcare needs, including dietary restrictions and behavioral guidance, while fostering independence and creativity in children.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Amazon Delivery Driver
PRO DELIVERY LLC
Chandler, AZ
06.2023 - Current
- Delivered packages to customers' homes and businesses in a timely and efficient manner
- Maintained a high level of customer service by ensuring accurate and on-time deliveries
- Handled a large volume of packages per shift, averaging 200-300 deliveries per day
- Utilized GPS navigation systems to plan the most efficient delivery routes
- Adhered to all safety protocols and traffic laws while operating delivery vehicles
- Managed inventory of delivered packages, ensuring accuracy and completeness
- Collaborated with team members to load delivery vehicles with packages for daily routes
- Resolved any customer concerns or issues regarding package deliveries promptly and professionally
- Followed company policies and procedures for handling returns or damaged items from customers
- Communicated effectively with dispatchers, providing updates on delivery status throughout the day
Server/Waiter
On the Border Mexican Grill and Cantina
Avon, IN
08.2021 - Current
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Effectively communicated daily specials, menu items, and drink options to customers, resulting in increased sales
- Maintained a clean and organized work area, including tables, chairs, utensils, and condiments
- Managed cash transactions accurately and efficiently using POS system
- Demonstrated strong knowledge of allergens and dietary restrictions to accommodate special requests from customers
- Resolved customer complaints or concerns promptly and professionally to ensure guest satisfaction
- Maintained a positive attitude even during high-stress situations to create a welcoming atmosphere for guests
Nanny
Care.com
01.2019 - Current
- Provided attentive and nurturing care for children, ensuring their safety and well-being at all times
- Created a stimulating and educational environment by planning age-appropriate activities, including arts and crafts, games, and outings
- Established open communication with parents to discuss daily routines, behavioral concerns, and developmental milestones
- Maintained a clean and organized living space for the children by tidying up toys, preparing meals/snacks, and completing light housekeeping tasks
- Implemented positive discipline techniques to encourage good behavior while promoting independence and self-confidence
- Ensured adherence to dietary restrictions or special needs of children by carefully following instructions from parents/guardians
- Built strong relationships with children through active listening, empathy, patience, and understanding their individual needs/personalities
- Promoted physical activity through outdoor playtime/exercise routines to enhance gross motor skills development
- Encouraged creativity through storytelling sessions/imaginative play that stimulated cognitive growth in young minds
- Successfully managed the care of many children ranging from infants to teenagers over 7 years of experience as a nanny
FOH/Barista/Bartender
Worth Takeaway
Mesa, AZ
01.2025 - 06.2025
- Prepared and served food and beverages in a fast-paced quick service restaurant environment
- Maintained cleanliness and organization of dining area, ensuring a pleasant experience for customers
- Efficiently operated cash register, accurately handling transactions and providing correct change
- Managed inventory levels by monitoring stock levels and placing orders as needed
- Collaborated with kitchen staff to ensure timely preparation of food items according to customer orders
- Provided exceptional customer service by promptly addressing inquiries, concerns, and special requests
- Adhered to all health and safety regulations, maintaining a clean work environment at all times
- Handled customer complaints or issues professionally, resolving them in a timely manner to ensure customer satisfaction
- Assisted with opening and closing duties including setup/cleanup of the dining area and restocking supplies
- Maintained accurate records of sales transactions for end-of-day reconciliation purposes
- Collaborated with team members to achieve daily sales targets through effective communication and teamwork
Associate Trainer
Panera Bread
04.2017 - 05.2019
- Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process
- Evaluated trainee performance through assessments and provided constructive feedback to facilitate skill development
- Coached employees one-on-one to address specific skill gaps or performance issues identified during the training process
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards for quality and presentation of drinks, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and taking accurate orders
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste
- Maintained a clean and organized work station, following sanitation guidelines at all times
- Assisted in training new line cooks on cooking techniques, recipe execution, and safety procedures
- Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
Daycare Floater
KinderCare
12.2016 - 02.2017
- Assisted in the supervision and care of children ranging from infants to preschool age
- Provided support to lead teachers by assisting with classroom activities, including arts and crafts, storytime, and outdoor play
- Ensured a safe and nurturing environment for children by closely monitoring their activities and maintaining cleanliness in the daycare facility
- Adhered to established routines and schedules to promote consistency for the children's daily activities
- Assisted with meal preparation, feeding, diaper changing, and nap time routines as needed
- Implemented positive behavior management techniques to encourage cooperation and appropriate social interactions among children
- Supported individualized learning plans by providing one-on-one attention to children who required additional assistance or guidance
Line Worker
Jimmy Johns
04.2016 - 11.2016
- Maintained a clean and organized work area, following food safety guidelines at all times
- Prepared and assembled sandwiches, wraps, and salads according to customer specifications
- Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
- Operated cash register accurately for order processing and handled cash transactions efficiently
- Managed inventory levels of ingredients and supplies to ensure availability during peak hours
- Collaborated with team members to prioritize tasks and maintain smooth operations during busy periods
- Followed recipes and portion control guidelines to consistently deliver high-quality products
- Adhered to company policies regarding food handling, storage, preparation, and presentation standards
Cast Member
Chuck E. Cheese
09.2014 - 02.2016
- Planned and executed memorable birthday parties for children of various ages, ensuring a fun and engaging experience
- Managed all aspects of party logistics, including venue setup, decorations, activities, and entertainment
- Engaged children in interactive games and activities to keep them entertained throughout the party duration
- Effectively managed time during parties to ensure that all planned activities were completed within the allotted timeframe
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Maintained cleanliness and sanitation of work areas, equipment, and utensils to ensure compliance with food safety regulations
- Collaborated with team members to ensure smooth operation during peak hours
- Followed proper food handling procedures to minimize waste and maintain freshness
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Maintained a clean and organized cashier station, ensuring efficient workflow for both customers and colleagues
Education
Deferred (GED) - undefined
Downers Grove South High School
Downers Grove, IL08.2016
Skills
- POS
- Early Childhood Education
- Mixology
- Time Management
- Food service
- Sales
- Toddler Care
- Interpersonal skills
- Restaurant experience
- Hospitality
- Cash handling
- Cashiering
- Customer service
- Child Care
- Nanny
- Computer skills
- Meal Preparation
- Babysitter
- Food handling
- English
- Infant Care
- Beer knowledge
- Childcare Provider
- Serving Experience
- Babysitting
- Food industry
- Pet Sitting
- Cocktail experience
- Appointment scheduling
- File management
- Project planning
- Calendar management
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management skills
- Maintaining confidentiality
- Office management
- Deadline management
Certification
- First Aid Certification
- Food Handler Certification
- Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
FOH/Barista/Bartender
Worth Takeaway
01.2025 - 06.2025
Amazon Delivery Driver
PRO DELIVERY LLC
06.2023 - Current
Server/Waiter
On the Border Mexican Grill and Cantina
08.2021 - Current
Nanny
Care.com
01.2019 - Current
Associate Trainer
Panera Bread
04.2017 - 05.2019
Daycare Floater
KinderCare
12.2016 - 02.2017
Line Worker
Jimmy Johns
04.2016 - 11.2016
Cast Member
Chuck E. Cheese
09.2014 - 02.2016
Deferred (GED) - undefined
Downers Grove South High School