Carmen Acuna
Tucson
Summary
Professional bilingual sales and service individual with strong background in customer relations and operational efficiency. Known for fostering team collaboration and delivering impactful results while adapting to changing needs. Possesses key skills in sales strategy, service coordination, and client communication. Reliable and adaptable, with focus on achieving company goals and enhancing team performance.
Overview
8
8
years of professional experience
Work History
Sales and Service Coordinator
Sephora
10.2024 - Current
- Coordinated sales initiatives to enhance customer engagement and satisfaction.
- Developed training programs for new staff, improving service delivery and product knowledge.
- Analyzed sales data to identify trends, informing marketing strategies and promotional campaigns.
- Collaborated with management on strategic planning initiatives to drive business growth and profitability.
- Increased sales revenue by building strong customer relationships and understanding their needs.
- Collaborated with sales representatives to achieve monthly targets consistently.
Beauty Advisor
Sephora
09.2023 - 10.2024
- Provide excellent customer service/experiences
- Expert product knowledge
- Building and maintaining strong client relationships to retain and grow customer base
- Assisting with product restocking, merchandising, and maintaining a clean and organized work environment
- Exceeding personal/store sales goals daily
- Handling customer inquiries, feedback, and complaints in a professional and timely manner
- Strong ability to multitask and prioritize tasks
- Working collaboratively with team members to achieve sales targets and provide exceptional service
Student Assistant
University of Arizona
02.2023 - 12.2023
- Assist in inventory management
- Sales data tracking
- Utilize Excel to perform basic data analysis
- Contributing to informed marketing and promotional strategies
- Help create visual reports and presentations to communicate sales performance
- Train and mentor new staff members on basic daily operations
Key Holder/Sales Lead
ORIGINS
06.2021 - 01.2023
- Help enhance visual merchandising around the store
- Obtain positive retail sales every day
- Train any ongoing new employees
- Merchandising for new promotions
- Communicated with different managers across our region
- Maintained fashion and store management
Manager in Training (MIT) Key Holder
Charlotte Russe, Inc
10.2019 - 12.2020
- Learned managerial experience and qualities
- Paid close attention to details of customers and Loss Prevention
- Maintained technical expertise
- Built a strong team for the store to positively benefit from sales
- Communication and interpersonal skills
- Build the knowledge of computer/POS operation skills
- Learned COVID protocols
- Trained employees
Customer Service Representative
Afni
08.2018 - 02.2019
- Maximized interactiveness and did problem solving
- Collected the maximum amount of feedback
- Maintained transparency
- Obtained quality exposure
- Maintained GREAT communication
- Educated consumers about financial independence
Sales Associate
Journeys
11.2017 - 03.2018
- Maintained a financial goal
- Obtained high sales opportunities
- Adding on sales at the register
- Obtaining cleanliness and organization
Education
Nursing -
Arizona College of Nursing
05.2027
Skills
- Customer service
- Time management
- Leadership
- Bilingual
- Management Experience
- Sales expertise
- Negotiation expert
- Decision-making
- Product knowledge
Languages
Spanish
Native or Bilingual
Timeline
Sales and Service Coordinator
Sephora
10.2024 - Current
Beauty Advisor
Sephora
09.2023 - 10.2024
Student Assistant
University of Arizona
02.2023 - 12.2023
Key Holder/Sales Lead
ORIGINS
06.2021 - 01.2023
Manager in Training (MIT) Key Holder
Charlotte Russe, Inc
10.2019 - 12.2020
Customer Service Representative
Afni
08.2018 - 02.2019
Sales Associate
Journeys
11.2017 - 03.2018
Nursing -
Arizona College of Nursing