Carmen Carranza
Tucson
Summary
Experienced administrative professional with over 35 years in the automotive industry and 6 years specializing in warranty and claims support. Brings a deep knowledge in customer service, documentation management, and process coordination. Known for adaptability, attention to detail, and clear communication, with a proven ability to succeed in industry-specific roles and across a wide range of work environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Larry H. Miller Dodge/Ram
Tucson
12.2018 - 07.2025
- Worked as Office Manager before relocating from Phoenix.
- Managed cash schedule, daily deposits, and supported warranty tasks.
- Advanced to Warranty Administrator, ensuring efficient operations.
- Audited warranty records and processed claims accurately.
- Explained coverage to customers and collaborated across departments.
Auto Collision Estimator
Coulter Cadillac
Phoenix
07.2017 - 12.2018
- Prepared detailed repair estimates.
- Collaborated with adjusters and repair teams.
- Managed estimates while meeting deadlines.
Auto Collision Estimator
Quebedeaux Collision Center
Tucson
12.2013 - 05.2017
- Analyzed damage and calculated labor and parts.
- Partnered with clients and insurers.
- Balanced high-volume estimating tasks.
Collision Center Manager
National Auto Collision Center
Tucson
05.2011 - 11.2013
- Supervised staff and ensured work quality.
- Managed operations, budgets, and vendor deals.
- Tracked expenses and enhanced insurance relations.
Skills
- Claims processing
- Manufacturer portal navigation
- Customer service
- Client communication
- Invoicing & billing reconciliation
- Data entry & record management
- Knowledge of warranty guidelines & policies
- Claims follow-up & tracking
- Team collaboration
- Organization & multitasking
- Time management
Certification
Stellantis Warranty Administrator Certification, 2019-2026
Language
Spanish, Bilingual
Timeline
Warranty Administrator
Larry H. Miller Dodge/Ram
12.2018 - 07.2025
Auto Collision Estimator
Coulter Cadillac
07.2017 - 12.2018
Auto Collision Estimator
Quebedeaux Collision Center
12.2013 - 05.2017
Collision Center Manager
National Auto Collision Center
05.2011 - 11.2013
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