Carmen Hanson
Strawberry
Summary
Results-driven individual with nearly 20 years of experience in phone sales and account management, consistently surpassing goals and expectations. Adept at providing exceptional customer service and building strong relationships. Holds a Bachelor of Science in Psychology, leveraging a deep understanding of human behavior to effectively connect with clients and drive sales success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Inbound Sales Representative
First American Home Warranty
08.2022 - 03.2025
- Inbound account representative responsible for enrolling potential clients into one of our home warranty protection plans
Licensed Mortgage Loan Originator
PennyMac Loan Services, LLC
06.2020 - 04.2022
- I obtained licenses to originate mortgages in 14 states: Alabama, Arizona, Arkansas, District of Columbia, Indiana, Kansas, Maine, Minnesota, Montana, New Mexico, Pennsylvania, Rhode Island, South Dakota, and Utah, focusing on refinances
Certified Debt Specialist
ClearOne Advantage LLC
09.2018 - 03.2020
- Responsible for enrolling qualified candidates into our debt relief program and retaining them for at least a 3-month period of time in order to receive commissions
- Was #3 sales representative in AZ and #7 in the Company enrolling 384 Clients and $10,385,806 in debt in my first year
Education Consultant/Funding Specialist
Mind Streams Education
06.2011 - 09.2016
- Worked with a number of schools nationwide enrolling students in the program that best matched their interests and needs
- After the first year was chosen to be the sole representative to work with one of our affiliates in San Diego, CA
- Performed weekly meetings with them online and quarterly in person collaborating on ways to support and drive the student population
Senior Admissions Representative
University of Phoenix
06.2007 - 05.2011
- Chosen for Top Performers Regional Leadership Summit for being in the top 10 percent of the company in enrollments and retention
- Awarded Counselor of the Quarter
- Achieved the Mountain Plains Excellence Award for demonstrating leadership, courage, and kindness to my peers
- Awarded the Above and Beyond Marvelous Merit Award 2010 for being a top performer through my hard work and positive attitude
Education
Bachelor of Science - Psychology
University of Wisconsin La Crosse
La Crosse, WI05.2002
Skills
- Phone Sales
- Debt Consultant Experience
- Account Management
- Loan Origination
- Inbound sales
- High-volume call centers
- Goal oriented
- Customer relationship building
Certification
MLO
Timeline
Inbound Sales Representative
First American Home Warranty
08.2022 - 03.2025
Licensed Mortgage Loan Originator
PennyMac Loan Services, LLC
06.2020 - 04.2022
Certified Debt Specialist
ClearOne Advantage LLC
09.2018 - 03.2020
Education Consultant/Funding Specialist
Mind Streams Education
06.2011 - 09.2016
Senior Admissions Representative
University of Phoenix
06.2007 - 05.2011
MLO
Bachelor of Science - Psychology
University of Wisconsin La Crosse
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