JUSTIN ROBERTS
Queen Creek
Summary
Experienced Part 135/91 Captain with 1,600+ flight hours and a strong background in flight instruction, line service operations, and aircraft ground handling. Proven leadership in team supervision, inventory control, conflict management, and operational process development. Skilled in managing safety compliance, customer service, and staff training. Dedicated to delivering safe, efficient, and professional aviation services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Captain / First Officer – BE-200, Learjet 45XR
Southwest Aircraft Charter
01.2023 - 03.2025
- Managed and conducted Part 135 and 91 flight operations throughout North America for private charters, business executives, and medevac transport.
- Supervised crew coordination and ensured regulatory compliance and operational readiness.
- Oversaw pre-flight planning, risk assessments, and passenger logistics.
- First in the company's 30-year history to qualify as a VFR Captain on the King Air.
- Conducted and managed inventory control of aircraft supplies, including passenger requests of food and beverages ensuring a comfortable flight experience.
Flight Instructor – C-150, C-172
Fly Time Aviation
02.2022 - 02.2023
- Delivered structured ground and flight instruction under Part 61 for private and commercial students.
- Managed student progress tracking, flight scheduling, and evaluation.
- Conducted CFI and aircraft renter checkout flights, ensuring safety and compliance.
Line Service Technician
Cirrus Aircraft
02.2022 - 08.2022
- Oversaw ground operations setup at a new facility, managing inventory control of equipment and supplies.
- Created a Standardized Operating Procedure manual and training guide to create a seamless training program, reducing onboarding time and increasing technician consistency.
- Managed ramp operations as the lead ambassador, ensuring high-profile client satisfaction and conflict resolution.
- Led monthly cross-location meetings to streamline best practices and enhance team collaboration.
Line Service Technician II
Gateway Aviation Services
10.2016 - 12.2021
- Performed ground handling operations including towing, parking, and marshaling aircraft in a high-volume FBO.
- Conducted aircraft fueling in accordance with FAA and company safety protocols.
- Delivered essential services such as lavatory servicing and potable water replenishment, ensuring aircraft readiness.
- Operated Ground Power Units (GPU) to supply electrical power during preflight and maintenance operations.
- Provided customer service to pilots, crew, and passengers, addressing needs and ensuring a smooth ramp experience.
- Tracked inbound and outbound aircraft, coordinating ground crew activity to ensure timely handling and efficient ramp operations.
- Maintained strict safety compliance with operational guidelines and hazardous material handling procedures.
- Developed a Standardized Operating Procedure manual and training guide to streamline technician onboarding and promote consistency in service delivery.
- Supervised and trained new technicians, fostering team development and readiness.
- Managed inventory control of fueling supplies and ground support equipment to ensure availability and operational continuity.
- Applied conflict management skills to resolve service issues and maintain a positive experience for clients and stakeholders.
- Recognized with multiple safety and performance awards for excellence in service and operational leadership.
Ramp Agent
Southwest Airlines
09.2015 - 10.2016
- Performed aircraft loading/unloading and baggage operations, maintaining efficient turnarounds.
- Operated ground service equipment, managed pushback procedures, and handled lavatory servicing.
- Demonstrated effective conflict management and team communication during high-stress operations.
Line Service Technician (Earlier Role)
Gateway Aviation Services
08.2013 - 09.2015
- Executed aircraft ground support including fueling, towing, and ramp marshalling.
- Supported team in daily operations, contributing to safe and timely service delivery.
Education
Associate of Applied Science - Airways Science Technology, Flight Emphasis
Chandler-Gilbert Community College
Chandler, AZUniversity of North Dakota, Aerospace Foundation
Mesa, AZSkills
- Teamwork skills
- Flight deck management
- Instrument interpretation
- Navigation proficiency
- Critical decision-making skills
- Passenger safety
- Aircraft operation
- Analytical problem-solving skills
- Aircraft systems
- Weather analysis
- Exceptional leadership skills
- Licensed pilot
- Emergency procedures
- Pre-flight checks
- Load calculations
- Critical thinking
- Reliability
Certification
- Commercial Pilot: AMEL & ASEL, Instrument Rated
- SIC Type Ratings: Learjet 45
- Certified Flight Instructor (CFI): Single-Engine
- Medical Certificate: FAA First Class
- Other: U.S. Passport (Current, Unrestricted)
- FCC Restricted Radiotelephone Operator Permit
Volunteer & Community Engagement
- Ramp Service Liaison – Annual Aviation Day, Mesa Gateway Airport, Brand Ambassador
- Cirrus Aircraft / Vet Paw Foundation, Volunteer
- KNOW Lupus Charity Golf Tournament
Affiliations
- Safety Record: No accidents, incidents, or violations
- Check Ride Success: 100% pass rate
- Member:
- - Aircraft Owners and Pilots Association (AOPA)
- - Women in Aviation International (WAI)
- - Experimental Aircraft Association (EAA)
- Society of Aviation and Flight Educators (SAFE)
- Recognized with multiple safety and performance awards for excellence in service and operational leadership.
Training
- Learjet 45 Type Rating – Flight Safety International, Tucson, AZ
- Certified Flight Instructor (CFI – Single) – UND Aerospace Foundation, Mesa, AZ
- Commercial (AMEL & ASEL) – UND Aerospace Foundation, Mesa, AZ
- Private & Instrument – UND Aerospace Foundation, Mesa, AZ
Timeline
Captain / First Officer – BE-200, Learjet 45XR
Southwest Aircraft Charter
01.2023 - 03.2025
Flight Instructor – C-150, C-172
Fly Time Aviation
02.2022 - 02.2023
Line Service Technician
Cirrus Aircraft
02.2022 - 08.2022
Line Service Technician II
Gateway Aviation Services
10.2016 - 12.2021
Ramp Agent
Southwest Airlines
09.2015 - 10.2016
Line Service Technician (Earlier Role)
Gateway Aviation Services
08.2013 - 09.2015
Associate of Applied Science - Airways Science Technology, Flight Emphasis
Chandler-Gilbert Community College
University of North Dakota, Aerospace Foundation
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