Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
References
Timeline
Generic

Carmen Tirado

Surprise

Summary

Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
Surprise
10.2020 - Current
  • Supervised daily operations to maintain a fast-paced work environment.
  • Enforced health and safety regulations to ensure team compliance.
  • Resolved customer complaints professionally to enhance service quality.
  • Implemented process improvements to streamline workflow during peak hours.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Communicated with other shift managers to facilitate continuum of customer service.

Comercial Actor

Estrella Mountain Community College
Surprise
03.2024 - 05.2024
  • Performed in promotional videos for college events and programs.
  • Collaborated with directors to interpret scripts and character roles.
  • Built relationships with crew members to enhance team dynamics during productions.
  • Followed production schedules to ensure timely participation in projects.
  • Collaborated with producers, directors, and other actors to create a cohesive performance.
  • Projected energy and enthusiasm in order to capture viewer attention.

Education

Associate of Arts - Theatre & Performing Arts

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Time management
  • Punctual and reliable
  • Flexible schedule

Affiliations

  • Collaging
  • Drawing
  • Painting
  • Cooking/ Baking

Certification

  • Serv-Safe Certification
  • Certificate of Achievement into Shift Leadership

Accomplishments

Maintained a customer satisfaction score of 80% for the business- with the most positive reviews attached to my name for 6 months.

References

References available upon request.

Timeline

Comercial Actor

Estrella Mountain Community College
03.2024 - 05.2024

Shift Manager

McDonald's
10.2020 - Current

Associate of Arts - Theatre & Performing Arts

Maricopa Community Colleges, Estrella Mountain Community College

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Carmen Tirado