Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carol Stepherson

Prescott Valley

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

Door Dash Delivery Driver

Door Dash Contractor
Winslow
04.2021 - Current
  • Contacted customers prior to delivery to coordinate delivery times.
  • Navigated efficiently using GPS and local knowledge for timely deliveries.
  • Followed safety rules to keep clean driving record with no accidents or incidents.

Night Auditor

Motel 6
Winslow
09.2016 - 06.2021
  • Managed nightly financial audits for accuracy and compliance.
  • Processed guest check-ins and check-outs efficiently.
  • Coordinated with housekeeping to maintain room availability standards.
  • Resolved guest inquiries and complaints promptly and professionally.
  • Generated daily revenue reports for management review.
  • Maintained accurate records of cash transactions during shifts.
  • Ensured security protocols were followed during overnight shifts.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Received payments from customers via cash or credit cards.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
  • Prepared detailed audit reports at the end of each shift.
  • Documented wake-up requests and set up automatic calls in system.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
  • Reported any discrepancies immediately upon discovering them.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.

Education

Medical Billing And Coding - Medical Coder

Brookline College
Tempe, AZ
03.2015 - 06.2016

High School Equivalency
Lockhart, TX

Skills

  • Delivery coordination
  • Route optimization
  • Route management
  • Customer navigation
  • Payment processing
  • Cash handling
  • Safety compliance
  • Safe vehicle operation
  • Safe driving techniques
  • Documentation
  • Operational reporting
  • Financial auditing
  • Attention to detail
  • Local routes
  • Problem solving
  • Complaint resolution
  • Needs assessment
  • Multitasking ability
  • Flexible scheduling
  • Teamwork
  • Professionalism
  • Self motivated
  • Effective communication
  • Excellent communication
  • Negotiation skills
  • Time management
  • Guest relations
  • Interpretation of Maps/GPS
  • Record keeping
  • Problem-solving
  • Documentation
  • Route management

Languages

English
Professional

Timeline

Door Dash Delivery Driver

Door Dash Contractor
04.2021 - Current

Night Auditor

Motel 6
09.2016 - 06.2021

Medical Billing And Coding - Medical Coder

Brookline College
03.2015 - 06.2016

High School Equivalency
Carol Stepherson