Carol Stepherson
Prescott Valley
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Door Dash Delivery Driver
Door Dash Contractor
Winslow
04.2021 - Current
- Contacted customers prior to delivery to coordinate delivery times.
- Navigated efficiently using GPS and local knowledge for timely deliveries.
- Followed safety rules to keep clean driving record with no accidents or incidents.
Night Auditor
Motel 6
Winslow
09.2016 - 06.2021
- Managed nightly financial audits for accuracy and compliance.
- Processed guest check-ins and check-outs efficiently.
- Coordinated with housekeeping to maintain room availability standards.
- Resolved guest inquiries and complaints promptly and professionally.
- Generated daily revenue reports for management review.
- Maintained accurate records of cash transactions during shifts.
- Ensured security protocols were followed during overnight shifts.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Received payments from customers via cash or credit cards.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Prepared detailed audit reports at the end of each shift.
- Documented wake-up requests and set up automatic calls in system.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Reported any discrepancies immediately upon discovering them.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
Education
Medical Billing And Coding - Medical Coder
Brookline College
Tempe, AZ 03.2015 - 06.2016
High School Equivalency
Lockhart, TXSkills
- Delivery coordination
- Route optimization
- Route management
- Customer navigation
- Payment processing
- Cash handling
- Safety compliance
- Safe vehicle operation
- Safe driving techniques
- Documentation
- Operational reporting
- Financial auditing
- Attention to detail
- Local routes
- Problem solving
- Complaint resolution
- Needs assessment
- Multitasking ability
- Flexible scheduling
- Teamwork
- Professionalism
- Self motivated
- Effective communication
- Excellent communication
- Negotiation skills
- Time management
- Guest relations
- Interpretation of Maps/GPS
- Record keeping
- Problem-solving
- Documentation
- Route management
Languages
English
Professional
Timeline
Door Dash Delivery Driver
Door Dash Contractor
04.2021 - Current
Night Auditor
Motel 6
09.2016 - 06.2021
Medical Billing And Coding - Medical Coder
Brookline College
03.2015 - 06.2016
High School Equivalency