Summary
Overview
Work History
Education
Skills
Websites
Core Leadership Competencies
Certification
Timeline
Generic

CAROL YOUNG

Phoenix

Summary

Transformational executive leader with 20+ years of experience driving technology-enabled enterprise change across banking and financial services. Proven success in digital transformation, scalable platform integration, and automation enablement spanning M&A, regulatory remediation, and enterprise product strategy. Hands-on leadership includes piloting an AI sanctions screening proof-of-concept, implementing a bot-enabled complaints management solution, and embedding automation into enterprise compliance workflows. Recognized for aligning product lifecycle management and engineering strategy with business outcomes, delivering measurable impact — including a $30M systems consolidation, $1M annual savings, and multi-year compliance remediation successes. Currently advancing AI expertise through AI for Business Applications certification.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Global Compliance/BSA Senior Director, Compliance Strategy & Integration

First Citizens Bank
Phoenix
01.2022 - 01.2025
  • Directed a $30M enterprise systems consolidation, retiring 5 redundant platforms, reducing licensing costs by $1M annually, and delivering a more scalable compliance platform.
  • Piloted an AI-driven sanctions screening proof-of-concept; assessed vendor model accuracy and drove the strategic pivot when regulatory standards were unmet.
  • Implemented a bot-enabled case creation solution for complaints management, automating intake and accelerating resolution times by 40%.
  • Established the bank’s first Compliance product management vision and lifecycle practice, aligning regulatory requirements with enterprise technology and product strategy.
  • Negotiated and managed 20+ software license contracts, optimizing vendor terms and controlling spend across the compliance technology portfolio.

Global Compliance Senior Director & Chief of Staff

Silicon Valley Bank
Tempe
01.2018 - 01.2022
  • Company Overview: (Acquired by First Citizens Bank)
  • Spearheaded enterprise-wide Agile transformation, building a high-performing product management team and improving delivery speed by 30%.
  • Directed the M&A integration of Boston Private’s financial crimes systems, consolidating platforms and reducing regulatory risk exposure by 25%.
  • Designed and deployed a regulatory exam management framework, enabling scalable, on-time delivery and closing a Federal Reserve Board-issued MOU.
  • Launched a firmwide compliance training platform, closing a regulatory MRA and improving organizational compliance readiness.
  • (Acquired by First Citizens Bank)

Director, Enterprise Portfolio Management Office

Silicon Valley Bank
01.2016 - 01.2018
  • Company Overview: (Acquired by First Citizens Bank)
  • Created and embedded a Benefits Realization framework across the project lifecycle, ensuring measurable ROI for enterprise initiatives.
  • Established an IT demand/capacity model, improving project staffing accuracy and portfolio throughput.
  • Produced a rolling enterprise pipeline used by the Executive Committee for investment prioritization and scalable portfolio management.
  • (Acquired by First Citizens Bank)

Senior Manager, IT Technical PMO

Silicon Valley Bank
01.2014 - 01.2016
  • Company Overview: (Acquired by First Citizens Bank)
  • Built and scaled IT PMO capacity planning, ensuring readiness for all projects at launch.
  • Developed a portfolio health 'heat map' platform, giving executives real-time visibility into risks and delivery status.
  • Partnered with IT and business leaders to recover at-risk projects, improving on-time delivery rates across the portfolio.
  • (Acquired by First Citizens Bank)

HP Financial Services Director

Hewlett-Packard Company
01.2013 - 01.2014
  • Standardized Agile practices across Financial Services IT, improving delivery for 30 applications and 140 staff members.
  • Developed and launched a business intelligence and analytics strategy, integrating real-time reporting and automation into scalable systems.
  • Led Salesforce adoption strategy with potential $4B in annual productivity savings, positioning the platform as a scalable enterprise solution.

Education

B.S. - Business Management

University of Phoenix

Skills

  • AI and automation enablement
  • Product lifecycle management
  • Scalable platform strategy
  • Digital transformation
  • Agile leadership
  • Customer experience platforms
  • Enterprise governance
  • Stakeholder engagement
  • M&A integration
  • Data governance and risk management

Core Leadership Competencies

  • AI & Automation Enablement
  • Product Lifecycle Management
  • Scalable Platform Strategy
  • Digital Transformation
  • Agile Product & Program Leadership
  • Customer Experience Platforms
  • Enterprise Portfolio Governance
  • Executive Stakeholder Engagement
  • M&A Integration
  • Data Governance & Risk Management

Certification

  • Project Management Professional (PMP)
  • SAFe Product Owner/Product Manager
  • AI for Business Applications - In progress

Timeline

Global Compliance/BSA Senior Director, Compliance Strategy & Integration

First Citizens Bank
01.2022 - 01.2025

Global Compliance Senior Director & Chief of Staff

Silicon Valley Bank
01.2018 - 01.2022

Director, Enterprise Portfolio Management Office

Silicon Valley Bank
01.2016 - 01.2018

Senior Manager, IT Technical PMO

Silicon Valley Bank
01.2014 - 01.2016

HP Financial Services Director

Hewlett-Packard Company
01.2013 - 01.2014

B.S. - Business Management

University of Phoenix

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CAROL YOUNG