CAROLINA FELIX
Phoenix
Summary
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Minted Dental
02.2025 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Receptionist
Somos Dental & Orthodontics
06.2020 - 01.2025
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Assisted in resolving customer complaints and disputes.
- Processed incoming mail and packages accurately and promptly.
- Monitored office supplies inventory and placed orders when necessary.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
Waitress
Mariscos Mi Nuevo Nayarit
12.2022 - 07.2023
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Processed accurate cash and credit card transactions.
- Continuously monitored tables for any additional requests or assistance needed by guests.
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed.
- Trained new employees on restaurant policies.
- Checked customer identification to support legal age requirements for consumption of alcoholic beverages.
Crew Member
Baskin Robbins
04.2019 - 06.2020
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Restocked shelves with merchandise throughout shift.
- Followed health department regulations for handling food products properly.
- Prepared food items following established recipes and safety guidelines.
- Trained new employees regarding company policies and food preparation procedures.
Education
International Business Candidate
Estrella Mountain Community Collage
Avondale, Az05-2027
Skills
- Verbal and Written Communication
- PC Proficiency
- Security Awareness
- Document Control
- Expense Reporting
- Sorting and Labeling
- Time Management
- Telephone skills
- Customer and client relations
- Appointment scheduling
- Scheduling appointments
- Mail handling
- Tech-Savvy
LANGUAGES
Spanish
Full Professional
English
Full Professional
Certification
- Phone Training - March 2025
Phone etiquette
Completed 2 hour etiquette course for handling new patients and patients with difficult questions.
Timeline
Receptionist
Minted Dental
02.2025 - 05.2025
Waitress
Mariscos Mi Nuevo Nayarit
12.2022 - 07.2023
Receptionist
Somos Dental & Orthodontics
06.2020 - 01.2025
Crew Member
Baskin Robbins
04.2019 - 06.2020
International Business Candidate
Estrella Mountain Community Collage
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