Carolina Hernandez
El Mirage,AZ
Summary
Patient focused, detail orientated, and computer experienced. Courteous in all patient interactions and with team members, making sure patient needs are met.
Overview
13
13
years of professional experience
Work History
Unit Coordinator
Connections Health Solutions (UPC Urgent psychiatric clinic)
Phoenix, Arizona
10.2025 - 05.2026
- Clerical duties
- Processing legal documents such as petitions and court amended documents
- Registering new oncoming patients
- Dispatching pick up orders to police officers
- Entering patient information in EMR system
- PRN position
Care Coordinator
Honor Health Deer Valley Family Medicine
Phoenix, Arizona
11.2024 - 10.2025
- Following patients with 2 chronic diseases/ weekly/monthly calls
- Helping with resources patients needed
- Setting appointments
- Collaborating with primary care physicians
- Helping patients meet their goals
- Ensuring safe handoffs for hospitalization
Health Unit Coordinator Emergency Department
Banner Thunderbird Medical Center Emergency Department
Glendale, Arizona
05.2022 - 09.2024
- Discharging patient from Cerner
- Answering inbound calls and making outbound calls
- Paging physicians from multiple different specialties
- Ordering supplies for nurses
- Helping patients out with small needs and family members
- Clerical duties – scanning forms into patient charts
Health Unit Coordinator Medical ICU
Banner University Medical Center
Phoenix, Arizona
08.2021 - 05.2022
- Clerical duties/communication through the department
- Paging physicians
- Ordering outside records
- Ordering patient transportation
- Interacting with patient family members
Scheduler/Admitting Rep
Wickenburg Community Hospital Clinic
Wickenburg, Arizona
05.2021 - 08.2021
- Scheduling for 8 different providers
- Checking in/out patients for the clinic
- Taking patient demographics/insurance information
- Collecting copays
- Temp position
Patient Access Representative
St Joseph’s Hospital Emergency Room
Phoenix, Arizona
11.2019 - 02.2021
- Patient access – pre registration – complete registration
- Gathering patient basic demographics
- Verifying insurance information - State/commercial
- Obtaining documents and information for patients
- Collecting copays
Abrio Home Care Services
Phoenix, Arizona
02.2013 - 08.2019
- Personal care
- Helped patient complete therapy exercises
- Gave patient daily medication
- Helped with daily living
- Other activities such as parks, walks, and games
Operator
Banner University Medical Center
Phoenix, Arizona
02.2018 - 08.2018
- Answering inbound calls for 7 multispecialty clinics
- Helping patient with their needs, verifying insurances/ appointments
- Leaving messages for medical assistants/physicians
Education
Arizona State University
Tempe, ArizonaEstrella Mountain Community College
Skills
- Responsible
- Bilingual
- Multitasking
- Team work
- Time management
- Customer service
- Scheduling management
- Appointment scheduling
- Software knowledge
Languages
Spanish
Native or Bilingual
Timeline
Unit Coordinator
Connections Health Solutions (UPC Urgent psychiatric clinic)
10.2025 - 05.2026
Care Coordinator
Honor Health Deer Valley Family Medicine
11.2024 - 10.2025
Health Unit Coordinator Emergency Department
Banner Thunderbird Medical Center Emergency Department
05.2022 - 09.2024
Health Unit Coordinator Medical ICU
Banner University Medical Center
08.2021 - 05.2022
Scheduler/Admitting Rep
Wickenburg Community Hospital Clinic
05.2021 - 08.2021
Patient Access Representative
St Joseph’s Hospital Emergency Room
11.2019 - 02.2021
Operator
Banner University Medical Center
02.2018 - 08.2018
Abrio Home Care Services
02.2013 - 08.2019
Arizona State University
Estrella Mountain Community College