CAROLINA MALDONADO
Chandler
Summary
Experienced administrative and customer service professional with over 10 years of success in fast-paced healthcare and client support roles. Proven ability to manage high call volumes, resolve issues efficiently, and maintain excellent customer satisfaction. Skilled in policy verification, data accuracy, and multi-tasking while ensuring compliance with regulations. Dedicated to delivering top-tier service and representing brand values with professionalism.
Overview
11
11
years of professional experience
Work History
Family Mentor
Southwest Network San Tan
07.2022 - 12.2024
- Guide families in behavioral health services, enhancing access and advocacy.
- Facilitate family-provider communication, improving support service efficiency.
- Provide emotional support, offering practical solutions for family well-being.
Patient Services Representative
OrthoArizona
03.2020 - 06.2022
- Facilitated patient check-in processes, enhancing workflow efficiency.
- Managed financial transactions, ensuring accurate patient billing.
- Secured prior authorizations, maintaining comprehensive medical records.
- Scheduled appointments with precision, adhering to provider protocols.
Administrative Assistant
Arizona Advanced Imaging
05.2018 - 03.2020
- Secured insurance authorizations, enhancing patient service efficiency.
- Managed patient registrations, ensuring accurate data entry and record keeping.
- Coordinated appointments, optimizing scheduling processes.
Customer Service Representative
LogistiCare Solutions
02.2017 - 05.2018
- Scheduled client transport, boosting service efficiency and satisfaction.
- Supported front desk, ensuring smooth communication and client aid.
- Guided insurance plan selection, enhancing member experience.
- Provided floor support, improving team productivity and operations.
Administration Clerk
Department of Child Safety
10.2015 - 12.2016
- Greeted and assisted guests, enhancing visitor satisfaction and response time.
- Managed multi-line phone system, improving call handling efficiency.
- Implemented filing systems, boosting organization and record-keeping accuracy.
- Collaborated with staff to streamline document processing.
Administrative Assistant
AZ-Tech Radiology
01.2014 - 08.2015
- Secured insurance approvals, boosting patient service efficiency and satisfaction.
- Managed patient data entry, ensuring accuracy and streamlined record-keeping.
- Coordinated appointments, enhancing scheduling efficiency and patient flow.
Education
No Degree -
South Mountain Community College
High School Diploma -
Betty H Fairfax High School
05.2012
Skills
- Customer Service & Support
- Conflict Resolution & De-escalation
- Insurance Verification & Policy Knowledge
- Call Center & Phone Etiquette
- Data Entry & Documentation
- Problem Solving & Critical Thinking
- Time Management & Multi-tasking
- Team Collaboration
- CRM & Database Management
- HIPAA Compliance
Timeline
Family Mentor
Southwest Network San Tan
07.2022 - 12.2024
Patient Services Representative
OrthoArizona
03.2020 - 06.2022
Administrative Assistant
Arizona Advanced Imaging
05.2018 - 03.2020
Customer Service Representative
LogistiCare Solutions
02.2017 - 05.2018
Administration Clerk
Department of Child Safety
10.2015 - 12.2016
Administrative Assistant
AZ-Tech Radiology
01.2014 - 08.2015
No Degree -
South Mountain Community College
High School Diploma -
Betty H Fairfax High School
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