CAROLINA VILLA
Surprise
Summary
Detail-oriented professional with strong administrative support and customer service experience across various roles. Proficient in managing confidential information, patient records, and insurance processes. Bilingual in Spanish, adept at building relationships and facilitating effective communication in diverse settings.
Overview
19
19
years of professional experience
Work History
Dental Receptionist
Sun West Endodontics
Surprise
06.2023 - 05.2025
- Managed patient scheduling and appointment coordination for efficient office operations.
- Managed front desk operations including scheduling appointments, collecting payments.
- Welcomed patients and distributed required paperwork for appointments.
- Verified, updated and entered patient information into system.
- Processed patient records and maintained confidentiality in compliance with HIPAA.
- Facilitated insurance verification and claims submission to ensure timely processing of patient treatments.
- Utilized software for accurate record-keeping and billing processes.
- Managed multi-line phone system to enhance communication and patient responsiveness.
- Executed administrative tasks including document filing, report preparation, day sheet balancing, and daily deposit completion to support office operations.
Account Manager
Capital Fund 1
Scottsdale
03.2022 - 01.2023
- Developed strategic plans to improve client engagement and satisfaction, fostering long-term partnerships.
- Managed client accounts, facilitating timely communication and proactive support to strengthen relationships.
- Acted as main point of contact in matters relating to client concerns and needs.
- Resolved client issues through prompt collaboration with internal departments, ensuring swift and effective solutions.
- Managed multiple accounts simultaneously while meeting deadlines.
- Managed confidential information securely to maintain client privacy.
- Review, process and approve loan extensions
PAYROLL SPECIALIST II
City of San Diego
01.2017 - 09.2021
- Reviewed and approved payroll, ensuring timely distribution of checks
- Updated, reviewed, and tracked payroll and employee performance spreadsheets to support advancement decisions
- Performed various human resource duties for current and new employees using administrative applications
CLERICAL ASSISTANT II
Mt. Hope Cemetery
01.2012 - 01.2017
- Administrative & customer service support
- Drafted legal contracts and managed billing and payment processes to ensure compliance and accuracy
- Conducted quality control for records, billing, and filing to maintain organizational standards
- Facilitated training for new employees and provided support to staff to enhance team collaboration
- Managed confidential information securely
RECREATION LEADER I
City of San Diego
01.2006 - 01.2012
- Planned and supervised city events to foster community participation and engagement
- Developed activities to increase community engagement at recreation center
- Provided administrative and customer service support to enhance visitor experience
- Quality control for records, billing & filing
- Processing billing and payment
Education
Respiratory Therapy A.A.S. -
PIMA Medical Institute
San Diego, CARespiratory Science Diploma -
PIMA Medical Institute
Diploma -
Sweetwater High School
Skills
- Patient Scheduling
- Bilingual (Spanish)
- Microsoft Excel
- Microsoft PowerPoint
- SAP, NEXUS, IMAP
- PBS ENDO
- XDR Dexus
- Kodak (CBCT Scan)
- Detail Oriented
- Communication
- Relationship Building
- Problem solving
- Leadership
- Fast learner
- Trello
Timeline
Dental Receptionist
Sun West Endodontics
06.2023 - 05.2025
Account Manager
Capital Fund 1
03.2022 - 01.2023
PAYROLL SPECIALIST II
City of San Diego
01.2017 - 09.2021
CLERICAL ASSISTANT II
Mt. Hope Cemetery
01.2012 - 01.2017
RECREATION LEADER I
City of San Diego
01.2006 - 01.2012
Respiratory Therapy A.A.S. -
PIMA Medical Institute
Respiratory Science Diploma -
PIMA Medical Institute
Diploma -
Sweetwater High School