Summary

Overview

Work History

Education

Skills

Timeline

Caroline Piazza

Flagstaff

Summary

Consistent barn hand with proven close attention to detail, reliability and hard work. Committed to excellent environmental sanitation and safe and ethical animal treatment. Fast-learning individual with a passion for animals and their wellbeing.

Overview

years of professional experience

Work History

Flight Attendant

Delta Airlines

04.2023 - Current

Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.

Barn Hand

Northern Arizona Riding Stables

10.2021 - Current

Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
Cleaned stalls, pens, and equipment using ranch tools for optimal health of horses, donkeys, pigs, and goats.
Rotated animals between grazing areas to provide enough access to food.
Observed animals and notified Barn Director of signs of illness.
Conducted thorough examinations of animals to identify concerns such as illnesses, diseases and injuries, as well as monitor and document physical changes.

Manager

Maverik Adventure's First Stop

03.2020 - 10.2021

Introduced higher standards for customer service and increased efficiency by streamlining operations.
Resolved concerns with products or services to help with retention and drive sales.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Completed special projects by using effective decision making, critical thinking and time management skills.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Evaluated employees' strengths and assigned tasks based upon experience and training.

Waitress

Mary's Cafe

07.2020 - 09.2020

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Upsold daily specialty items, wine selections and desserts to increase overall sales and exceed targets.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Bussed and reset 13 tables per shift, working efficiently to keep dining room and work areas clean.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Hostess

Mike And Ronda's The Place

10.2019 - 06.2020

Conducted [constant] dining room and server checks to assess readiness for expected customer loads.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using phones and ipad technology.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Dog Walker

Betty Ann Judah, M.S.

12.2018 - 08.2019

Collected animal waste produced on walks and discarded in trash or approved receptacles.
Alerted owners immediately of health or behavior problems for speedy resolution and care.
Developed strong personal relationships and trust with dog through vocal affirmations, petting and training.
Exercised and offered restroom breaks to dog by walking 4-5 times per week.
Remained alert to environmental conditions such as thunderstorms, excessive heat and excessive cold to protect safety of dog.

Babysitter

Self Employed

12.2017 - 05.2019

Maintained effective schedule balance between rest periods, active play and instruction.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
Reviewed and followed parent directions for all aspects of children's care.
Demonstrated empathy and kindness to display positive character traits.
Organized and cleaned home after activities by picking up toys and clothes for a tidy home when parents arrive.