Carrie Hinzman
Phoenix
Summary
Versatile Auto Claim Specialist with strong analytical skills and extensive experience in insurance processes, data evaluation, and customer service. Adept at problem-solving and policy interpretation, ready to leverage expertise in claims management to contribute to a forward-thinking team. Committed to enhancing efficiency and accuracy in auto claims processing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auto Claim Specialist
State Farm
07.2024 - 10.2025
- Initiated subrogation proceedings when applicable to recover monies paid out on behalf of insureds.
- Reviewed existing policies periodically for potential areas of improvement or clarification.
- Provided exceptional customer service to policyholders by promptly responding to inquiries and resolving claims issues.
- Utilized strong problem-solving skills to successfully investigate and analyze complex accident scenarios.
- Maintained accurate records of all investigations while adhering to regulatory requirements.
- Successfully managed a high volume of cases while meeting established deadlines.
- Demonstrated proficiency in interpreting auto insurance policies, regulations and procedures.
- Processed payments for approved claims in accordance with company guidelines.
- Participated in continuing education courses related to auto insurance policies and regulations.
- Navigated multiple systems to handle and process claims.
- Documented claims information in electronic claims management system.
- Collected data, established facts and exercised sound judgment in drawing valid conclusions.
- Researched, analyzed and interpreted policy contracts and state statutes as applied to submitted claims.
- Handled customer complaints and resolved disputes with insurance companies.
Express Claims Associate
State Farm
04.2023 - 07.2024
- Performed data entry tasks accurately and efficiently while meeting production goals.
- Evaluated current processes for potential areas of improvement.
- Ensured all files were properly maintained in accordance with company policies.
- Identified trends in denied or rejected claims to improve overall accuracy.
- Analyzed claim information to ensure accuracy of data entry into system.
- Facilitated timely and accurate processing of insurance claims in accordance with established guidelines.
- Assisted in training new employees on proper claim filing techniques.
- Provided support to other team members as needed during peak periods.
- Utilized multiple computer applications simultaneously to complete daily tasks.
- Utilized knowledge of insurance policies and procedures to determine coverage eligibility.
- Interpreted policy language and analyzed claim data to ensure accurate and timely resolution of claims.
- Interviewed or corresponded with claimants and witnesses to determine claim settlement, denial, or review.
- Recognized potential fraudulent claims to move case to special investigative unit.
- Reviewed police reports or physical property damage to determine extent of liability.
- Entered insurance- and claims-related information into database systems.
- Attached information to claim file.
Contact Specialist
JCurve/Cadence Education
02.2022 - 04.2023
- Demonstrated ability to effectively handle customer inquiries and complaints in a professional manner.
- Employed creative strategies to resolve difficult customer problems in a timely fashion.
- Performed quality assurance checks on each call to ensure accuracy and compliance with standards.
- Developed strong problem-solving skills to quickly address customer concerns.
- Utilized excellent interpersonal communication skills to establish rapport with customers.
- Ensured that all calls were answered promptly, courteously and professionally.
- Conducted follow-up calls with customers after resolving their inquiries or complaints.
- Resolved conflicts between customers by providing effective solutions that exceeded expectations.
- Provided accurate information on product features, pricing and availability.
- Adapted quickly to changing customer needs and preferences.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
Care Coordinator
JCurve/Grandrounds
09.2021 - 02.2022
- Assisted clients in navigating the healthcare system by providing referrals for needed medical services.
- Maintained accurate records of all activities related to care coordination services provided.
- Monitored progress towards established goals on an ongoing basis and made necessary modifications as indicated.
- Utilized effective communication skills to collaborate with healthcare providers and other stakeholders.
- Provided comprehensive assessments of client needs and identified resources to meet those needs.
Technical Support and Customer Service
JCurve/Vudu
05.2019 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Sales Associate
Dial America/Sirius XM
09.2018 - 04.2019
- Increased customer engagement through personalized sales techniques and product recommendations.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Boosted sales revenue through the effective demonstration of product features and benefits.
- Delivered outstanding customer service by addressing inquiries promptly and courteously.
- Contributed to the achievement of sales goals through proactive client engagement and persuasive selling techniques.
- Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.
- Provided information on company offerings to promote products and services to customers.
- Implemented upselling techniques to maximize transaction value and drive additional sales revenue.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Recorded accurate and efficient records in customer database.
Customer Care Representative
Consumer Cellular
04.2018 - 08.2018
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
Education
High School Diploma -
North High School
Phoenix, AZ05.1995
Skills
- Time Management
- Insurance Knowledge
- Regulatory Compliance
- Problem Solving
- Active Listening
- Customer Service
- Adaptability
- Telephone Etiquette
- Interpersonal Skills
- Computer Literacy
- Conflict Resolution
- Decision Making
- Policy Interpretation
- Critical Thinking
- Multitasking
- Professionalism
- Analytical Skills
- Attention to Detail
- Organizational Skills
Certification
Florida insurance adjuster license
Licenses
Florida casualty and property license
Timeline
Auto Claim Specialist
State Farm
07.2024 - 10.2025
Express Claims Associate
State Farm
04.2023 - 07.2024
Contact Specialist
JCurve/Cadence Education
02.2022 - 04.2023
Care Coordinator
JCurve/Grandrounds
09.2021 - 02.2022
Technical Support and Customer Service
JCurve/Vudu
05.2019 - 09.2021
Sales Associate
Dial America/Sirius XM
09.2018 - 04.2019
Customer Care Representative
Consumer Cellular
04.2018 - 08.2018
High School Diploma -
North High School