Carrie McCleary
Lake Havasu City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving. Organized, dependable, and successful at managing multiple priorities with a positive attitude.
Overview
23
23
years of professional experience
Work History
Office Manager
AZ Coast Wide Open MRI PLLC
03.2023 - Current
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Completed semi-monthly payroll for 12 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Supervised and trained staff on best practices in office management and patient interactions.
- Oversaw inventory management, maintaining optimal supplies for uninterrupted operations.
- Coordinated appointment scheduling and patient flow.
- Updated reports, managed accounts, and generated reports for company database.
- Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.
- Managed daily office operations, ensuring efficiency and adherence to policies.
- Hired, managed, developed and trained staff, established and monitored goals.
- Created reports, presentations and other materials for executive staff.
Administrative Office Manager
Terrence P Gleason, MD LLC (928) 486-5815
01.2005 - 05.2022
- Maintained computer and physical filing systems while utilizing standard HIPAA privacy policies
- Create and maintain all company manuals to include employee manual, OSHA, and HIPAA.
- Managed office operations.
- Oversaw office inventory while ordering office and medical supplies.
- Hiring and handling of all new employee paperwork
- Coached new hires on company processes while managing employees to achieve maximum production.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping. All performed through Quickbooks PRO.
- Coordinated and managed employee/ physician schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Aggregated and analyzed data related to administrative costs to prepare budgets for business owners.
- Assisted all employees with scheduling, answering phones, rooming patients, and billing/coding practice.
- Quarterly chart audits and reviewing of CPT & ICD-10 codes/charges to ensure proper coding.
Office Manager/CPC
Havasu Surgical Specialists, PC (928) 566-5916
01.2003 - 08.2019
- Managed daily office operations.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Prepared reports to assist business owners with key decision making and strategic operational planning.
- Coached employees through day-to-day work and complex problems.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll 11 employees.
- Performed billing, collection and reporting functions for office.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Mentored office employees on proper administrative procedures and how to use programs such as EclinicalWorks, keeping operations consistent and efficient for maximum performance.
- Oversaw appointment scheduling and itinerary coordination for both patient and physicians.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Applied charges and updated patient records by using EclinicalWorks software.
Education
High School Diploma -
Seneca High School
On-Line2009
High School Diploma -
Seneca High School
Erie, PASkills
- Administrative Management
- Human Resource Management
- Staff Training
- Annual Evaluations
- Payroll Administration
- Policy and Procedure Modification
- Personnel Scheduling
- Records and Database Management
- Accounts Payable and Receivable
- Friendly and Relatable
- Organizational skills
- Customer service management
Timeline
Office Manager
AZ Coast Wide Open MRI PLLC
03.2023 - Current
Administrative Office Manager
Terrence P Gleason, MD LLC (928) 486-5815
01.2005 - 05.2022
Office Manager/CPC
Havasu Surgical Specialists, PC (928) 566-5916
01.2003 - 08.2019
High School Diploma -
Seneca High School
High School Diploma -
Seneca High School