Carrie Roethler
Phoenix
Summary
Results-driven Operations Manager with 18 years of experience creating people-first operations built on trust, communication, and collaboration. Passionate about improving processes that support happy, engaged employees and satisfied customers, knowing that a strong culture fuels long-term business success and ROI. Brings a hands-on, supportive leadership style and thrives in on-site or hybrid environments.
Overview
21
21
years of professional experience
Work History
Regional Operations Manager
Ergos Technology Partners
Phoenix
08.2024 - 02.2026
- Directed daily operations to elevate workflow efficiency across various regions.
- Coordinated with cross-functional teams to ensure seamless project execution.
- Developed training materials to onboard new employees effectively.
- Implemented process improvements to streamline operational procedures and reduce delays.
- Monitored inventory levels and managed supply chain logistics for timely delivery.
- Led project planning sessions to define project scope and objectives.
- Coordinated team meetings to ensure alignment on project timelines and deliverables.
- Managed project documentation, including schedules, budgets, and status reports.
- Reviewed vendor agreements for accuracy and completeness.
- Maintained organized contract files for easy retrieval and reference.
- Monitored contract timelines to ensure timely deliverables from vendors.
Director of Operations
Accram
Phoenix
11.2007 - 08.2024
- Oversaw daily operations and ensured alignment with company objectives.
- Streamlined daily operations to enhance process efficiency across multiple departments.
- Assisted in training new staff on company policies and procedures.
- Implemented inventory management systems to enhance product tracking accuracy.
- Managed customer inquiries through various communication channels effectively.
- Trained and mentored team members on best practices in customer relations.
- Developed strong relationships with key vendors to ensure seamless collaboration.
- Negotiated contracts to secure favorable terms and pricing for the organization.
- Assisted in preparing sales presentations and promotional materials for team use.
- Processed invoices and expense reports efficiently for timely payments.
- Maintained accurate financial records and updated databases regularly.
- Coordinated with vendors to resolve billing discrepancies effectively.
- Assisted in monthly reconciliation of accounts and financial statements.
Front Desk/Front Office Assistant
AAA of Arizona
Phoenix
01.2005 - 08.2007
- Managed front desk operations and ensured smooth visitor check-in process.
- Coordinated appointment scheduling for staff and client meetings efficiently.
- Assisted in maintaining office supplies and inventory levels consistently.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
- Supported team by preparing documents and materials for meetings and events.
- Maintained organized filing system for easy access to important documents.
- Provided exceptional customer service to clients in person and over the phone.
Education
High School Diploma -
Sandra Day O'Connor High School
Glendale05-2006
Skills
- Operational efficiency
- Process improvement
- Project management
- Supply chain logistics
- Employee training
- Vendor negotiation
- 80 WPM
- Microsoft and Windows Proficient
References
References available upon request.
Timeline
Regional Operations Manager
Ergos Technology Partners
08.2024 - 02.2026
Director of Operations
Accram
11.2007 - 08.2024
Front Desk/Front Office Assistant
AAA of Arizona
01.2005 - 08.2007
High School Diploma -
Sandra Day O'Connor High School