Carrie Rose
Bisbee,AZ
Summary
Professional with strong background in customer interactions and service solutions. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer, colleague and organizational goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Barista/Cashier
Bluebird Coffeeshop
05.2013 - 11.2015
- Answer telephones and direct calls to correct department/person
- Take care of customer needs and issues in a timely manner
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handle cash properly
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Section Editor
GamesMediaPro.co.uk
12.2012 - 04.2013
- Increased reader engagement with interactive multimedia elements incorporated into articles.
- Conducted thorough fact-checking processes to ensure accuracy and credibility of published articles.
- Regularly monitored industry news and trends to ensure the section''s content remained timely and relevant.
- Enhanced publication quality by diligently editing and proofreading content for grammar, style, and accuracy.
- Maintained an organized editorial calendar that ensured all tasks were completed on time and in adherence with publication deadlines.
Section Editor
Playnation.eu
09.2012 - 12.2012
- Conducted thorough fact-checking processes to ensure accuracy and credibility of published articles.
- Regularly monitored industry news and trends to ensure the section''s content remained timely and relevant.
- Enhanced publication quality by diligently editing and proofreading content for grammar, style, and accuracy.
- Maintained an organized editorial calendar that ensured all tasks were completed on time and in adherence with publication deadlines.
- Researched topics to create accurate and engaging content.
- Wrote and created content for Nintendo news, releases and guides.
Barista
Bisbee Coffee Co
09.2011 - 12.2011
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Baker
Safeway Grocery
04.2011 - 10.2011
- Knowledge of proper food and drink handling, including cooking/refrigerating temperatures
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Operated cash registers and processed payments accurately.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Created appealing displays to showcase products in bakery.
CSR/Cashier
Cobblestone AutoSpa
06.2009 - 02.2010
- Managed peak hours with no more than 3 customers per line, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Assisted customers with account set-up, enabling smooth transitions into using the company's products or services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Graphic Designer
ScrapbookMate
03.2008 - 11.2008
- Created advertisements and news emails, using Constant Contact, 2 times a week.
- Managed multiple design projects by prioritizing tasks and meeting deadlines.
- Utilized design software to create high-quality graphics and illustrations.
- Developed creative designs for print materials, brochures, banners, emails and signs.
- Created digital image files for use in digital and traditional printing methods.
- Created visual concepts for special events that increased participant engagement.
QA Test Lead
Mobile Post Production, Inc
10.2006 - 03.2008
- Implemented risk-based testing strategies to focus on high-risk areas of the application, reducing the likelihood of production issues significantly.
- Maintained detailed documentation of all executed tests, identified defects, root cause analyses, and corrective actions taken for future reference purposes.
- Enhanced software quality by creating comprehensive test plans and executing manual and automated test cases.
- Mentored junior testers in best practices for software testing methodologies while fostering a collaborative team environment.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Streamlined testing processes by implementing continuous integration and delivery pipelines for faster feedback loops.
Education
Bachelor of Arts - Game Design
Collins College
Gilbert, AZ05-2006
Skills
- Time management
- Attention to detail
- Team player
- Microsoft Office
- Adobe applications
- Live3D
- Mantis and other bug tracker/ project managements systems
- Constant Contact
- Safe food handling
- Oven and mixer operation
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- POS systems
- Espresso machine operation
Additional Information
Will provide references, if necessary. I have not worked since 2015 because of stay-at-home parent.
Timeline
Barista/Cashier
Bluebird Coffeeshop
05.2013 - 11.2015
Section Editor
GamesMediaPro.co.uk
12.2012 - 04.2013
Section Editor
Playnation.eu
09.2012 - 12.2012
Barista
Bisbee Coffee Co
09.2011 - 12.2011
Baker
Safeway Grocery
04.2011 - 10.2011
CSR/Cashier
Cobblestone AutoSpa
06.2009 - 02.2010
Graphic Designer
ScrapbookMate
03.2008 - 11.2008
QA Test Lead
Mobile Post Production, Inc
10.2006 - 03.2008
Bachelor of Arts - Game Design
Collins College
Similar Profiles
Mariah NortonMariah Norton
Volunteer at The Firehouse CoffeeshopVolunteer at The Firehouse Coffeeshop
Baylee Ah FookBaylee Ah Fook
Cafe Manager at Latte Tei CoffeeshopCafe Manager at Latte Tei Coffeeshop
Jane RaudJane Raud
Barista at OA CoffeeshopBarista at OA Coffeeshop