Carter Hoffman
Tucson
Summary
Skilled Manager with demonstrated success in relationship building and finance management. Friendly and adaptable professional with remarkable leadership and program management skills. Passionate and hard working with experience in management, event planning, relationship building, training, and meeting deadlines. Incredibly loyal with a tenacious attitude in the workplace. Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
10
10
years of professional experience
Work History
Loan Sales Settlement Manager
NOVA Home Loans
05.2017 - Current
- Worked up from being an analyst, to a team lead, to a manager
- Manage the team that oversees the process of government loans (all Fannie Mae, Freddie Mac, and Ginnie Mae sold loans) being sold and transferred
- Train employees in Excel skills and specific tasks
- Lead the company in Ginnie Mae compliance reviews/audits
- Maintain relationships with various banks and government agencies
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Headed several projects to streamline processes and boost profitability and efficiency
- Assessed employee performance and developed improvement plans.
- Identify trends and report money saving opportunities
- Oversaw the transfer of over 1600 loans
- Help coordinate whole loan and MSR sales
Expert Lead
GCU Learning Lounge
01.2014 - 04.2017
- Travel to high schools to recruit students to the Learning Lounge
- Develop and maintain relationships with high school students, and assist them in applying for SIS Scholarship
- Train and manage volunteers in tutoring and mentoring, including logging their hours and evaluating their performance
- Assign volunteers to high school students, and tutor math, English, and ACT prep
- Member of the marketing team - plan and organize events for the GCU student body, and assist in running social media
- Report to manager, make decisions on behalf of the Lounge, manage the "Leads"
- Assist in selecting 100 full-ride scholarship winners
Education
Bachelor Of Science In Finance And Economics - Summa Cum Laude With A Minor in Sports Management
Grand Canyon University
Phoenix, AZ05.2017
GPA: 3.91 -
Desert Christian High School
Tucson, AZ2013
Skills
- Goal-oriented
- Strong verbal communication
- Networking ability and relationship building
- Interpersonal and written communication
- Financial Analysis
- Data management
- Self-motivated
- Well-versed in Microsoft Excel including knowledge of mathematics equations, creation of tables, charts, and graphs, look-up functions, and pivot tables
- Knowledgeable of Microsoft Word, PowerPoint, and Outlook
- Planning and organization
- Customer service
- Business Planning
- Business Administration
- Financial Management
- Sales And Marketing
- Staff Management
- Creative Merchandising
- Evaluation
Work History
Run To Fight Children's Cancer - Assistant Outreach Coordinator
Phoenix, AZ - 09/2013 - 01/2014
- Help plan the Run to Fight Children's Cancer 5K Charity Event
- Find, register, and organize volunteers for the Run to Fight Children's Cancer
- Sell admissions and sponsorship opportunities at local races and store
- Call and make payment reminders
- Manage an Excel Spreadsheet of volunteers
Dairy Queen - Cashier Customer Service
Tucson, AZ - 05/2009 - 08/2016
- Processed customer transactions
- Ensured continuous provision of service excellence and customer satisfaction
- Handled all customer relations issues in a gracious manner and in accordance with company policies
Timeline
Loan Sales Settlement Manager
NOVA Home Loans
05.2017 - Current
Expert Lead
GCU Learning Lounge
01.2014 - 04.2017
Bachelor Of Science In Finance And Economics - Summa Cum Laude With A Minor in Sports Management
Grand Canyon University
GPA: 3.91 -
Desert Christian High School
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