Dedicated hospitality professional with experience in restaurant management, staff supervision, and event catering. Proven ability to lead teams, manage finances, and ensure seamless daily operations. Passionate about creating an efficient and welcoming environment for both staff and guests.
· Supervised and trained multiple new teams of servers and bar staff, ensuring consistent guest satisfaction and staff efficiency
· Handled daily cash reconciliation, balanced registers, and writing checks for product deliveries
· Managed end-of-day procedures, including securing the restaurant, completing sales reports, and reconciling POS transactions
· Delivered exceptional customer service by anticipating guest needs, upselling menu items, and resolving any conflicts quickly
· Prepared and served cocktails, wine, and beverages in line with company standards and safety regulations
· Delivered and set up catering orders for private parties, ensuring accurate presentation before the beginning of the event
· Set-up and arranged catering displays for events, ensuring food presentation and availability throughout event
· Assisted in distributing donated toys to underprivileged families during the holiday season
· Coordinated delivery logistics to ensure accurate and timely distribution of gifts to children and families
· Supported community outreach initiatives, promoting goodwill and engagement within the local community
· Prepared and packaged food rations for individuals and families in need, ensuring quality and accuracy
· Assisted with Thanksgiving turkey delivering services, coordinating distribution to community members and volunteers
· Supported the church café operations, including inventory management and proper labeling/dating of foods
· Maintained cleanliness and organization in pantry, adhering to proper health and safety standards
Conflict Resolution
Excellent Customer Service
Multi-tasking in High-Intensity Environment
Time Management
Task Management
Leadership
Teamwork
POS System Management (eg, Toast, Aldelo Express)
Closing Restaurant Procedures
End-of-Day Cash-Out Procedures